Product Manager Account Experience

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

Our growth is driving us to strengthen our Core Services Product team to support the evolution of our account platform and improve how clients access and interact with the Scaleway ecosystem.

Your mission will be to lead the product strategy and evolution of the Account platform in order to optimize onboarding, ensure secure account management, and provide a reliable source of user data for the entire Scaleway ecosystem.

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 6 people working on the Account platform, a critical product that impacts the entire Scaleway customer lifecycle—from account creation and authentication to support access and data governance. The team works closely with many other product teams and departments to integrate account services across the platform (console, notifications, search, billing, and more).

- Define and drive the product roadmap for Scaleway’s Account platform

- Improve the account creation and onboarding journey to better support different customer profiles

- Design and evolve the account architecture (tenant, organization, project, user model) to support enterprise customers

- Lead initiatives related to authentication, account lifecycle management, and security

- Ensure the user database acts as a reliable “source of truth” for internal systems such as billing, BI, and product services

- Work on fraud prevention, compliance topics (including GDPR), and account protection mechanisms

- Improve resource and product search capabilities within the platform

- Promote and improve the support experience including ticket management and support plan visibility

- Collaborate with multiple teams (Trust, Support, Marketing Growth, SalesOps, Legal) on cross-functional initiatives

- Use product data and experimentation tools to prioritize and measure product impact

HARDSKILLS :

- 5+ years of experience as a Product Manager in a SaaS or tech environment

- Strong data-driven product mindset and experience using analytics tools

- Experience working on platform, account, onboarding, or authentication systems

- Ability to lead cross-functional projects involving multiple stakeholders

- Familiarity with product tools such as Jira, Confluence, analytics platforms, or A/B testing tools

SOFTSKILLS :

- Strong analytical and problem-solving mindset

- Excellent communication and stakeholder management skills

- Curiosity and willingness to understand complex technical environments

- Diplomacy and collaboration skills when working across teams

- Rigor and organization in managing priorities and documentation

Hybrid work: We offer up to 3 days of remote work per week.

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

Interview with the Talent Acquisition Manager

Interview with the Head of Product Core Services to understand your technical skills and approach to the role

Product case study with two Product Managers to validate your expertise

Team fit interview with the Engineering Manager to deepen your discussions and assess your fit with the team

Final interview with the VP Product