Product Sales Specialist
We’re looking for a Product Sales Specialist to help convert trial users into paying customers. You’ll engage directly with small business customers and help them understand the value of Setmore and its add-ons. This role focuses on proactive outreach, consultative selling, and closing, with clear ownership of results and a direct impact on revenue while building a strong foundation in SaaS sales.
Roles and responsibilities
Proactively engage with US-based customers who sign up for the Setmore scheduling product to understand their needs and guide them toward the right subscription and add-ons.
Identify and qualify sales opportunities by assessing customer workflows, booking volume, and operational challenges.
Upon identification of an expansion opportunity, deliver a pitch tailored to their business. Explain the value proposition, ROI and pricing structure.
Conduct short product walkthroughs or demos when needed, address any objections that arise around pricing or trust. Close the deal by using a structured follow-up plan.
Own monthly conversion, upsells, and revenue targets by managing outreach initiatives. Additionally, maintain accurate and up-to-date CRM records.
Work closely with onboarding, support, and internal teams to share customer insights and improve activation, retention, and sales effectiveness.
Must have
1-4 years of experience in outbound sales roles, with prior exposure to selling to US customers from India.
Excellent spoken English with clear, confident communication and strong telephone presence.
A results-driven mindset with the ability to close deals and consistently meet sales targets.
Comfortable using CRM systems to track calls, follow-ups, and deal progress.
Willing to work in the US time zones (EST / CST / PST).
Ability to work effectively in a fast-paced, target-oriented environment.
Good to have
Experience in SaaS sales, especially converting freemium or trial users to paid plans.
Prior experience selling add-ons, upgrades, or bundled services.
Familiarity with SMB workflows and appointment-based businesses.
Performance metrics
Daily outbound calls to signed-up users.
Trial to paid conversion rate.
Add-on attachment rate.
Revenue generated per converted customer.
Consistency in follow-ups and CRM hygiene.
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!