Product Specialist - Add Ons
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
As a Technical Product Specialist (Add-Ons) at BambooHR, you’ll help set both new prospects and existing customers free to do great work by guiding them toward the right BambooHR add-on solutions at the right time. You’ll partner closely with Account Executives (AEs) and Account Expansion Executives (AEEs) to bring deep product expertise into customer conversations and help win complex, multi-product deals.
This role blends consultative selling, domain expertise, and collaboration. You’ll be brought into high-impact moments where clarity, credibility, and confidence matter — helping customers understand how Payroll, Benefits Administration, and Time Tracking can support their intended outcomes.
You will:
- Multi-product add-on selling: Sell Payroll, Benefits Administration, and Time Tracking to both net new prospects (Acquisition) and existing BambooHR customers (Expansion), aligning solutions to customer needs and business goals.
- Specialist support in active deals: Partner with AEs and AEEs through discovery, demos, and deal execution in a way that both helps close the platform deal and drives meaningful add-on upsell.
- Expert-led product demonstrations: Conduct demos that translate deep product and industry knowledge into clear, simplified messaging that connects customer challenges to BambooHR solutions.
- Proactive opportunity identification: Identify add-on opportunities within active deals and push to be included when specialist expertise will improve deal quality, confidence, or conversion.
- Pipeline ownership and prioritization: Manage and prioritize a revolving pipeline of specialist-supported opportunities across multiple products in a fast-moving environment.
- Customer and internal communication: Communicate effectively with customers and internal partners via phone, video, and email to keep deals moving forward with clarity and alignment.
- Value-based selling execution: Apply BambooHR’s value-based sales methodology to uncover customer outcomes, align solutions, and support consistent deal execution.
- Pipeline hygiene and forecasting: Maintain accurate pipeline data, forecasting, and follow-through in Salesforce to support visibility and predictability.
- Cross-functional collaboration: Work closely with Expansion, Acquisition, Enablement, Product, and Customer Experience teams to ensure a seamless and trusted customer experience.
- Full engagement and availability: Be present and engaged full-time, Monday–Friday from 8 AM–5 PM.
What You Need to Get the Job Done:
- 1-2 years of Relevant Experience: Prior experience in sales, solutions consulting, or customer-facing SaaS roles
- Collaborative Selling: Strong collaboration and negotiation skills, with the ability to influence without owning the full deal
- Conveying Value: Ability to articulate the value of multiple products through demos, calls, and written follow-up
- Excellent Communication: Ability to explain complex topics in a clear, persuasive, and approachable way via written and verbal communication.
- Superb Organizational Skills: Strong organization and prioritization skills in a fast-moving, high-volume environment
- Internal & External Multi-threading: Ability to engage multiple stakeholders across a full pipeline of opportunities simultaneously
- Must reside in (or be willing to relocate to) Utah
What Will Make Us REALLY Love You:
- Experience selling or supporting Payroll, Benefits Administration, HR, or workforce technology
- Familiarity with benefits, payroll workflows, or broker-influenced buying motions
- Proven ability to act as a trusted product expert on customer calls
- A proactive mindset — you look for opportunities to add value rather than waiting to be asked
- Strong coaching mindset: you seek feedback, apply it, and continuously improve
- Highly team-oriented, with a focus on shared wins and long-term customer success
- Positive, resilient attitude in the face of change and complexity
- AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR'simpact on setting people free to do great work. Join us in reimagining the future of HR!
What You'll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
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