Manager, Expansion
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
As the Manager, Expansion Sales at BambooHR, you’ll lead a team of Account Expansion Executives responsible for driving growth and retention within our existing customer base. You’ll focus on coaching, execution, and performance management—helping your team uncover expansion opportunities, build strong customer relationships, and close value-driven deals.
This role is both hands-on and people-focused. You’ll spend significant time coaching sellers, supporting deal strategy, and ensuring strong pipeline hygiene, while also partnering cross-functionally to improve the customer journey and expansion outcomes. This is an ideal role for a developing sales leader who loves growing people, driving results, and staying close to the day-to-day work.
You will:
- Lead, Develop, and Inspire: Coach and develop a team of Account Expansion Executives through regular 1:1s, feedback, and skill development to meet and exceed growth, retention, and customer satisfaction goals.
- Drive Expansion Revenue: Support execution of the expansion strategy within assigned customer segments, ensuring consistent, value-based selling and strong customer alignment.
- Pipeline & Forecast Management: Maintain accurate pipeline visibility and forecasts through disciplined CRM usage and ongoing inspection of opportunities.
- Deal & Account Coaching: Partner with team members on active opportunities to shape deal strategy, prepare for customer conversations, navigate objections, and support negotiations.
- Cross-Functional Collaboration: Work closely with Customer Success, Marketing, Product, and Acquisition Sales to deliver a seamless and cohesive customer experience.
- Process & Execution Improvement: Identify gaps in workflows or tools and partner with Sales Operations to improve processes, adoption, and efficiency.
- Performance Management: Monitor key performance metrics, provide timely and actionable feedback, and recognize wins to reinforce a high-performance, customer-first culture.
- Customer Advocacy: Collaborate with Customer Success and Marketing to surface customer success stories, renewal signals, and advocacy opportunities.
What You’ll Need to Get the Job Done
- 3–5+ years of SaaS sales experience, with prior experience as a team lead, mentor, or people manager.
- Proven success in account management, expansion, or consultative sales roles.
- Strong understanding of value-based and consultative selling.
- Ability to coach sellers on discovery, product positioning, and customer conversations.
- Experience managing pipelines, forecasts, and performance metrics.
- Strong communication skills with the ability to influence across teams.
- Organized, data-informed, and comfortable operating in a fast-paced environment.
What Will Make Us REALLY Love You
- Passion for developing people and helping others grow in their careers.
- Experience working in a SaaS, HR, or B2B environment.
- Comfort balancing empathy with accountability.
- Strong collaboration skills and a positive, adaptable mindset.
- Track record of strong team performance and goal attainment.
Why You’ll Love It Here
- You’ll lead a team that directly impacts customer value and revenue growth.
- You’ll grow your leadership skills while staying close to the sales craft.
- You’ll work in a culture that values people, purpose, and continuous improvement.
What You'll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
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