Product Success Manager (Performance) - EMEA
The Opportunity
Elite sports organizations across Europe, the Middle East, and Africa are transforming how they develop athletes, and you'll be at the center of it. As our (Senior) Product Success Manager for Performance in EMEA, you'll partner with some of the world's most prestigious football clubs and Olympic committees to revolutionize their approach to athlete management, training optimization, and performance analytics. This isn't just about implementing software; it's about empowering performance directors, sports scientists, strength coaches, and medical staff to make data-driven decisions that elevate athletic excellence.
You'll own the complete lifecycle for our Performance ecosystem, from onboarding new clients on our Athlete Management System (AMS), Strength & Conditioning, and Nutrition platforms to scaling adoption across multidisciplinary performance departments. Teamworks AMS is a human performance optimization platform that serves as the source of truth for physical performance data, nutrition, medical record-keeping, and more. Currently integrated with more than 100 different technology products, AMS enables organizations to unify disparate data sources into a single comprehensive athlete profile. Working remotely across the EMEA region, you'll build a portfolio of approximately 15-25 elite sporting organizations, becoming their trusted advisor as they integrate performance technology into every facet of athlete development. Your expertise in sports science and AMS platforms will be essential as you guide practitioners through complex data integration, workflow optimization, and strategic performance insights.
This role matters now because European football and Olympic sport are at an inflection point. Performance staff are demanding integrated solutions that connect training loads, wellness monitoring, nutrition tracking, and medical data into a unified athlete profile. You'll be the bridge between cutting-edge technology and elite sports operations, helping organizations unlock competitive advantages through smarter data utilization and seamless cross-functional collaboration.
What You'll Do
Own onboarding and implementation of the Teamworks Performance ecosystem (AMS, Strength & Conditioning, Nutrition) for approximately 15 clients in your first six months, scaling to 25+ as you demonstrate proficiency
Build and administer AMS platforms for football clubs and Olympic committees, configuring athlete monitoring workflows, training load tracking, and practitioner dashboards tailored to European sports operations
Act as a subject matter expert in AMS product functionality, clearly communicating technical capabilities to both technical and non-technical stakeholders across performance departments
Lead project management efforts for customer implementations, including stakeholder engagement, needs analysis, reporting, requirement scoping, and data management strategies
Design and deliver training programs that transform performance staff (sports scientists, strength coaches, physiotherapists, and nutritionists) into power users who leverage the full capabilities of our integrated ecosystem
Facilitate complex data integration from GPS tracking systems (Catapult, StatSport, VX Sport), force plates (Vald, Hawkin Dynamics, Exos), wellness surveys, body composition tools, and other performance technologies to create comprehensive athlete profiles
Support platform success by troubleshooting issues, testing features, and collaborating cross-functionally with Product and Engineering teams on solutions
Partner strategically with performance directors and head coaches to understand their operational demands, competitive pressures, and stakeholder dynamics, translating these insights into platform optimization strategies
Analyze performance data across disciplines to surface insights that drive better performance outcomes, enhance athlete development, reduce injury risk, and optimize competitive readiness throughout the season
Serve as a customer advocate internally, influencing product development and customer success strategies based on feedback and learnings from EMEA clients
Master builder and admin functionalities across all Performance products, becoming the go-to expert for complex configurations and technical troubleshooting
What You'll Bring
Must-haves:
Previous Athlete Management System (AMS) experience is non-negotiable. You've worked hands-on with AMS platforms, understand athlete data collection and aggregation, and know how practitioners use these systems daily
Deep understanding of elite sports performance technologies, including GPS tracking systems (e.g., Catapult, StatSport, VX Sport) and force plates (e.g., Vald, Hawkin Dynamics, Exos), with demonstrated ability to integrate and interpret complex datasets to produce actionable insights
Sports science background preferred; alternatively, strength and conditioning, physiotherapy, or sports nutrition backgrounds will be considered if combined with strong AMS experience
Experience working within professional sporting organizations (football clubs, Olympic committees, national governing bodies) where you understand stakeholder context, organizational operations, and the realities of elite sports environments
Proven ability to work both independently and collaboratively, dynamically prioritizing tasks based on client needs, urgency, and impact while contributing to cross-functional team projects
Strong interpersonal and communication skills with the ability to build trust quickly with performance directors, coaches, and medical staff across diverse sporting cultures
Technical problem-solving skills with ability to troubleshoot platform issues, test features, and translate complex technical capabilities into practical applications for end users
Capacity to quickly assume and manage a large AMS client portfolio, primarily serving football and Olympic Committee clients across multiple countries
Familiarity with performance team workflows, long-term athlete development models, and how performance data drives coaching and medical decision-making
Based in EMEA with the ability to travel to client sites when needed (locations include UK, Spain, Northern Ireland, Germany, Belgium, Netherlands, Switzerland, and surrounding regions)
Nice-to-haves:
Bilingual capability, particularly French, German, Italian, Dutch, or Spanish speakers, to expand market reach
Experience with Teamworks Performance products or comparable performance management platforms used in professional sports
Track record of supporting the rollout and adoption of technology solutions in professional sports organizations, including change management and stakeholder buy-in
Proficiency in synthesizing performance data (GPS, force plate, wellness, nutrition) into strategic reports for coaching and medical teams
Background in data visualization tools and performance analytics dashboards
Understanding of client success frameworks, relationship management best practices, and collaboration across time zones and cultures
Familiarity with other athlete management platforms and technologies used in European sports
Understanding of how performance data influences coaching decisions, medical protocols, and competitive strategy in professional leagues
Project management experience coordinating complex implementations across multidisciplinary performance departments
Who Thrives Here
You don't wait for direction. You proactively reach out to clients, strategically manage system development, and create momentum independently. You're driven to deliver high-quality products and services with a conscientious, thorough, and precise approach to technical problem-solving. You thrive under pressure, staying focused on results even when managing multiple client implementations simultaneously. You're energized by the challenge of translating complex technical capabilities into practical applications for practitioners with varying levels of technical expertise. You build trust quickly with performance staff through direct, trustworthy communication, and adapt easily to the unique demands of different sporting environments, from high-stakes football seasons to Olympic preparation cycles. Your decision-making is confident, quick, and well-informed. You embrace innovation, solve complex problems with strategic thinking and technical ingenuity, and hold yourself accountable to high standards. You're driven by results, energized by challenge, and aligned with our values: honesty, humility, hard work, commitment, innovation, and exceptionalism.
About Teamworks
We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.
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