Product Success Manager (Tactical)
The Opportunity
The Army's Holistic Health and Fitness program is one of the most ambitious readiness initiatives in the history of the U.S. military, and Teamworks is the technology powering it. As H2F scales nationally, the practitioners embedded in units across the country need more than software. They need a partner who understands their world, speaks their language, and can help them get the most out of the tools in their hands. That is where you come in.
As a Product Success Manager on the Tactical team, you will own the onboarding and long-term adoption of Teamworks' core H2F products across assigned Army units. You will work directly with strength coaches, dietitians, athletic trainers, mental performance specialists, and brigade leadership to ensure our platform is fully embedded in how they operate every day. Your background in performance or tactical environments is not just a nice-to-have here. It is the foundation of everything you will do in this role.
This is a high-impact, high-ownership position at the front lines of a vertical that is growing fast. If you are ready to apply your expertise in a new way and help shape how technology supports the Army at scale, this role was built for you.
What You'll Do
Own the onboarding and implementation process for H2F practitioners and units, driving activation rates, time-to-first-value, and practitioner engagement benchmarks from day one
Build trusted relationships with H2F stakeholders at every level, from mental, spiritual and performance providers to brigade leadership and program administrators
Execute training programs tailored to military audiences, connecting Teamworks Hub, AMS, Nutrition, and Strength and Conditioning capabilities directly to H2F mission readiness outcomes
Monitor product engagement and usage data across your assigned accounts, identifying patterns, surfacing friction points, and driving proactive intervention before churn becomes a risk
Translate field learnings into actionable feedback for Product, Support, and Tactical leadership, ensuring our platform continues to evolve alongside H2F program needs
Standardize and document onboarding frameworks and playbooks that can scale as the H2F portfolio expands rapidly across new units and brigades
Collaborate cross-functionally with Sport and other verticals, sharing best practices and contributing to a unified approach to product success at Teamworks
Travel to base or on-site locations as needed to support in-person implementation, training, and stakeholder engagement
What You'll Bring
Must-haves:
Experience managing customer or stakeholder relationships in a performance, military, or healthcare setting, with the ability to operate independently across a large book of business
Demonstrated experience onboarding or implementing technology solutions in fast-moving, high-accountability environments
Experience working with at least one Teamworks product including Hub, AMS, Nutrition, or Strength and Conditioning
Strong communication skills with both practitioner-level users and leadership-level stakeholders, with the ability to adapt your style to the audience
Ability to travel to base or on-site locations and obtain a government Common Access Card (CAC) and other required credentials
Comfort operating in ambiguous, rapidly evolving environments where priorities shift and self-direction is essential
Nice-to-haves:
Direct tactical or military background, with firsthand understanding of Army structure, culture, and operational tempo including familiarity with terms like PCS, TDY, and METL
H2F or SOCOM practitioner experience as a strength coach, athletic trainer, physical therapist, registered dietitian, or mental performance specialist
Experience supporting multidisciplinary performance teams and navigating complex, multi-stakeholder organizations
Familiarity working with behavioral health professionals, chaplains, or medical providers in a performance or readiness context
Background applying technology in high-performance or mission-critical environments
Who Thrives Here
You do not wait to be told what to do. You see a gap and close it. You understand that in H2F environments, the people you support are operating under real pressure, and you match their urgency with professionalism and follow-through. You are as comfortable presenting to a brigade commander as you are troubleshooting a workflow issue with a practitioner in the field. You think in systems, looking not just at the account in front of you but at how your work contributes to scalable, repeatable outcomes across a growing portfolio. You are collaborative by nature, you seek out teammates across Tactical, Sport, Product, and Support to make better decisions, and you bring those learnings back to elevate the whole team. You are driven by results, energized by challenge, and aligned with our values: honesty, humility, hard work, commitment, innovation, and exceptionalism.
About Teamworks
We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.
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