Product Support Engineer
Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.
We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.
If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you.
The Role:
We’re looking for a Product Support Engineer who thrives on solving complex problems and improving the stability of our platform. This role is focused on debugging, maintaining, and improving our existing codebase — not testing or identifying bugs, but actually fixing them. You’ll work closely with QA, and the Engineering team to ensure issues are resolved quickly and permanently, helping deliver a more stable and reliable experience for our users.
What you’ll be doing:
Investigate, reproduce, and resolve software bugs identified by QA, customers, or internal teams.
Dive deep into the codebase to identify root causes, design effective fixes, and prevent regressions.
Collaborate with Support and Engineering to triage issues and prioritize fixes.
Write high-quality, maintainable code that improves stability and performance.
Contribute automated tests or monitoring to ensure long-term reliability.
Participate in code reviews and contribute to improving overall code quality and technical debt reduction.
Document bug patterns, fixes, and debugging techniques for internal knowledge sharing.
Occasionally support production hotfixes or emergency patch releases in coordination with DevOps or SRE.
The qualifications you need:
3+ years of professional software engineering experience (or strong equivalent skills).
Proficiency in one or more modern programming languages (e.g., Python, JavaScript/TypeScript, Node, Go, C#).
Strong debugging skills — comfortable reading unfamiliar code, logs, and stack traces.
Understanding of software lifecycle, CI/CD pipelines, and version control (Git).
Experience working with QA or support teams on issue resolution.
Curiosity and persistence in root-cause analysis — you like “making things right” more than “starting from scratch.”
(Nice to have) Experience with observability tools (e.g., Sentry, Datadog, Grafana) or issue trackers (e.g., Jira, Linear).
Benefits
Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.
A positive and collaborative work environment with a focus on innovation and sustainability.
Flexible/Unlimited PTO
Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
Yearly Personal Development Budget
Opportunities for professional development and career advancement within a growing company.