Product Support Technician - Mobile CT
WHO WE ARE:
NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. This role involves performing detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. The technician will work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection. The position requires strong attention to detail, a systematic approach to problem-solving, and a commitment to maintaining the highest standards of patient safety and regulatory compliance in the medical device industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex softwarePerform fault isolation, functional testing, and analysis of CT system components and subsystemsDocument test results, failure modes, and root cause findings using established reporting toolsAssist in preparing technical summaries and recommendations for product or process improvementsSupport engineering in verifying corrective actions and reliability testingMaintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR)Collaborate cross-functionally with R&D, manufacturing, and field service teamsAssist with the evaluation and testing of new revisions of product software and components before they are distributed to the fieldAssist with training and development of service engineers on customer support policies and practicesAssist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessaryAttend and complete all required training and certification examsFollow all company policies regarding travel, expenses, meetings, and mealsMaintain current, very high level of knowledge for all products
EDUCATION & EXPERIENCE
Associate’s or Bachelor’s degree in Electronics, Biomedical Engineering, Mechatronics, or related field (or equivalent hands-on experience).Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices. Experience with CT and Imaging a plus Basic understanding of electronic circuits, sensors, and mechanical systemsExperience with mechanical devices, tools and test equipment, and working knowledge of computer networkingStrong analytical, organizational, and communication skillsEagerness to learn within a regulated medical device environment.Excellent verbal and written communication skills and work effectively in a demanding, fast paced environmentWilling to travel overnight occasionallyValid driving license and satisfactory driving record is mandatory, and background and drug testing (pre and post-employment) is requiredDemonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
COMPUTER SKILLS
You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome
PHYSICAL REQUIREMENTS
Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 poundsOften required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repairFrequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hearMust be able to sit and/or drive for long periods of time when travellingRegularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situationThe noise level in the work environment is occasionally very loud.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
COMPETENCIES
High attention to detailUnderstanding of terminology and ability to share and communicate effectively within the groupAbility to organize and prioritize tasks resulting in consistent productivityAbility to function within and support a team environment and build strong working relationshipsDependable and punctualAbility to meet accuracy and productivity goalsGood problem solving skills, ability to evaluate situation and prioritize factors in decision makingSelf-motivated, utilize available resources for self-improvement and developmentFlexible: able to follow directives and accomplish tasks outside of normal duties
About NeuroLogica
Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at:
https://www.neurologica.com .
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica.com for any questions or requests.
NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
