Professional Services Delivery Lead / Senior Consultant
About the Company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.
That is…until now.
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence
With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!
About the Role
Lyric is hiring experienced supply chain engineers to lead the design and delivery of high-impact customer implementations on our AI-native supply chain platform. This is a senior, customer-facing role that blends solution architecture with hands-on delivery leadership, translating real-world supply chain challenges into scalable, high-value solutions built on Lyric's composable platform.
This is not a purely advisory role. Every member of Lyric's consulting team is expected to be deeply hands-on, leading customers through complex decisions while personally building on the platform. Our delivery teams are lean by design, and we hire people who thrive in that environment: experienced practitioners who still love to build.
You will partner closely with customers, Customer Success Business Partners, and Product and Engineering teams to bring the best of Lyric's capabilities to life, whether by building simulation models, designing planning workflows, or embedding predictive intelligence into operational processes. The ideal candidate brings deep domain expertise in at least one of our two core practice areas: Modeling & Scenario Analysis or Planning & Execution, and is comfortable spanning both traditional and frontier use cases within those domains.
What You'll Do
Customer Engagement and Solution Architecting
Serve as the lead architect and delivery owner on strategic customer implementations, from discovery through go-live
Design end-to-end solutions tailored to customer objectives, leveraging Lyric's composable platform capabilities
Lead value-driven discovery sessions, technical design workshops, and recurring customer working sessions
Build strong, consultative relationships with business and IT stakeholders at all levels
Partner cross-functionally with internal delivery, product, and data teams to ensure solution alignment and quality outcomes
Hands-On Platform Delivery
Get hands-on in the Lyric platform — configuring workflows, building models, designing business logic, and assembling composable solutions alongside customers
Architect modular, reusable workflows that balance flexibility, performance, and maintainability
Troubleshoot issues, validate results, and take personal ownership of the technical quality of delivered solutions
Work directly with customer data and planning teams to understand source systems, integration requirements, and planning logic
Partner with Product and Engineering when deeper platform support or enhancements are needed
Team Development and Internal Collaboration
Mentor and provide architectural guidance to junior implementation team members on larger programs
Contribute to reusable design patterns, accelerators, and delivery best practices that scale across the team
Share learnings with Customer Success Business Partners to drive cohesive account strategies
Provide structured feedback loops into Product, Content, Sales, and Engineering based on delivery experience
Maintain clear documentation and internal visibility into project progress, risks, and dependencies
AI-Driven Delivery
Actively stay current on the evolving landscape of AI capabilities, not just as a practitioner interest, but as a force multiplier for delivery
Identify and apply AI tools and techniques to accelerate implementation timelines, improve solution quality, and unlock new value for customers
Bring an AI-forward mindset to every engagement, continuously pushing the bar on what's possible with Lyric's platform
Domain Focus Areas
Candidates should have strong working knowledge in at least one of the following domains. Within each, we tackle both traditional best-practice use cases and frontier AI/ML-powered applications.
Modeling & Scenario Analysis
Helping customers simulate and optimize supply chain networks, inventory strategies, transportation flows, and sourcing policies. You'll use Lyric's modeling environment to deliver scenario planning capabilities that support strategic decisions like network redesign, capacity expansion, and production frequency planning, including frontier use cases that leverage ML-driven inputs and probabilistic modeling to push beyond traditional what-if analysis.
Planning & Execution
Supporting operational and tactical workflows such as demand forecasting, supply and replenishment planning, fulfillment optimization, and S&OP. You'll help customers embed science into their planning logic and design end-to-end flows that balance service, cost, and inventory risk, spanning everything from classical planning heuristics to ML-based forecasting, dynamic demand prediction, anomaly detection, and AI-assisted decision workflows.
Who You Are
8–12+ years of experience in consulting, professional services, supply chain technology, or SaaS delivery, with depth in at least one of the domain focus areas above
A builder at heart — you have the experience to lead, and the instinct to roll up your sleeves and build composable solutions directly in the platform
Track record of leading end-to-end architecture and delivery for complex enterprise implementations
Strong technical aptitude and comfort working directly with data- and model-driven platforms
Familiarity with legacy supply chain systems and the ability to position modern, platform-based alternatives
Actively engaged with the AI landscape — you follow developments in AI/ML capabilities and know how to apply them to accelerate delivery and drive customer outcomes
Exceptional written and verbal communication skills across both business and technical stakeholders
Experience managing delivery scope, aligning roadmaps, and influencing customer strategy
Highly organized, proactive, and energized by working in a fast-moving, lean environment