Professional Services Specialist
Key Responsibilities
Product Implementation & Customer Support
- Design, configure, maintain, and enhance Campfire product solutions for customer engagements.
- Lead implementation activities and provide training to customers on Campfire products and workflows.
- Assist with preparation and delivery of product demonstrations.
- Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
- Develop and maintain documentation including process flows, workflow changes, and comprehensive requirements.
- Support the team during urgent timelines, escalations, and customer-critical situations.
- Provide ongoing customer support via phone, email, and Microsoft Teams.
Required Skills & Competencies
- Ability to work both collaboratively within a team and independently with minimal supervision.
- Strong problem‑solving ability for both individual and team-based challenges.
- Proven ability to meet deadlines while producing high‑quality deliverables.
- Strong top‑down thinking and ability to understand the broader business impact of decisions.
- High adaptability and eagerness to learn new products, processes, and systems.
- Ability to build and maintain strong working relationships with peers, customers, and project teams.
- Excellent verbal and written communication skills.
- Comfort and effectiveness working in a fast‑paced, early‑stage environment.
- Ability to perform mathematical analyses and solve quantitative problems.
Qualifications
Technical Skills
- Expert proficiency in Microsoft Excel and PowerPoint.
- Working knowledge of ERP and Business Intelligence (BI) systems.
- Experience with or understanding of reporting software systems.
Work Experience
- Minimum of 3 years of experience in financial forecasting, financial analysis, or cost analysis with exposure to product implementation or customer-facing work in a SaaS environment preferred.
- Experience with automotive or general manufacturing processes and best practices (preferred)
Educational Experience
- Bachelor’s degree in Information Technology, Economics, Business, Accounting, or related field.
- Master’s degree in Applied Statistics, Business Analytics, Informatics, or related discipline (preferred).
Additional Information
Location:
- Ann Arbor, MI (Hybrid: In-office Tuesday–Thursday)
All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited 3rd party resumes.