Program Manager
Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our studio model and interdisciplinary teams fuel a unique ability to build impactful tech-forward experiences. Global financial, healthcare, and technology brands trust Cramer to bring their most complex projects to life. Cramer is proud to be an independent agency based just outside of Boston.
As a Cramer Health Program Manager, you oversee extensive programs with multiple workstreams and delivery channels, ensuring both internal and external teams meet project deadlines and achieve client objectives. Your responsibilities include maintaining a comprehensive understanding of your client's operational landscape, including the stringent Medical, Legal & Regulatory review process. You are accountable for managing all workstreams, meeting project and program goals, and overseeing the program budget. Embracing new challenges daily, you excel at collaborating and problem-solving with your team, leading and supporting them throughout the execution process.
This is a fully in-office role, requiring 5 days/week on site in Norwood, MA.
Responsibilities include:
- Own the planning and execution of large projects and programs to achieve short- and long-term business objectives
- Develop and maintain comprehensive program plans, ensuring clear milestones, deliverables, and resource allocation
- Lead, manage and facilitate weekly internal and client status meetings
- A strong command of MLR submissions through Veeva
- Implement robust governance frameworks to monitor program health and drive business through the building
- Drive accountability through clear goal setting
- Create a positive environment that promotes knowledge sharing and collaborative problem solving
- Oversee all activities of the projects, ensuring solutions are delivered on time, within budget and meet Cramer Health standards
- Act as the program leader in the execution of various complex and highly visible projects as well as provide guidance to project managers
- Develop and maintain a thorough understanding of our healthcare clients' operational processes and business goals
- Analyze current and new project management processes and procedures to identify the most efficient way to complete projects to meet the business and client objectives
- Maintain project portfolio and facilitate reviews with leadership team
Requirements
- 7+ years of program management experience in complex, multi-stakeholder environment
- Demonstrated track record of successful program delivery and stakeholder management
- Experience managing healthcare content marketing projects in digital, video and content channels through MLR and Veeva
- Hands on experience planning and project managing a large pool of cross functional resources
- Scoping, budget development and management of large programs (>1 million dollars)
- Experience working directly with clients, including collaboration, solutioning and strategic planning
- Strong quality control and approval routing experience: using best practices and tools to support
- The ability to work well with team members at all levels of an organization, understand needs, challenges and priorities, and keeping constituents motivated and informed
Key strengths
- Strategic thinking and execution in dynamic environments
- Cross-functional collaboration and stakeholder engagement
- Process optimization and a continuous improvement mindset
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account, including employer contribution
- Retirement Plan (401K) with company match
- Profit Share Bonus Plan
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long-Term Disability
- Tuition Reimbursement
- Wellness Resources, including discounted membership to Lifetime Fitness
- Generous onsite café
- Paid holidays
SALARY RANGE: $100-120K