At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
Our consultants are our direct link to our customers. They partner with our customers to implement PDI systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex PDI products to solve customer business needsProject budget control including forecasting revenue and billing.Scoping and estimation of effort required for small and medium implementation projectsDeveloping detailed project plans and governance artefacts to guide clients, staff members and project teams and revising based on changing needs and requirementsIdentifying and assigning project tasks based on the skill sets, experience and strengths of staff membersMonitoring project performance to ensure timely deliveryCompiling and submitting project status reports to clients, management and other stakeholdersWorking effectively with relevant stakeholders for efficient project implementationDeveloping excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a referenceUnderstand from a high level, the technical aspects of PDI’s software, including application architecture and infrastructurePrepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on scheduleProvide backup technical and functional support on PDI POS product range when primary SMEs are unavailableMaintain working knowledge of PDI POS and related industry products and technology to support project teams as neededAssist in clarifying technical aspects of business requirements during project implementation when required Support specification of customer solutions and interfaces with third party systems (e.g., ERP systems such as SAP, Navision) as a secondary resourceContribute to documentation of technical aspects in user guides, troubleshooting guides, and project documentation when neededAct as backup point of contact for technical issue resolution during project design and implementationProvide feedback to Product teams regarding products, gaps, functionality, and customer demands based on project experience
Knowledge, Skills and Abilities
Project management experience exhibited by working independently on projectsWorking knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applicationsExcellent analytical and problem-solving skillsExcellent customer relationship and interpersonal skillsAbility to work under pressure and make hard decisions required to achieve project objectivesRequires strong written and verbal communication skills Ability to independently work as a contributing member in a high-paced and focused teamAbility to multi-task and prioritize tasks with competing deadlinesAbility to socialize ideas and influence decisions without direct authorityIndustry knowledge and experience in the forecourt and convenience marketsExperience working with POS softwareBasic knowledge of SQL for searching and reporting on database entries (not required for primary role but beneficial for backup SME responsibilities)Understanding of technical aspects of EPOS software and system architecture to support backup SME functionsAbility to bridge technical and functional discussions between customers, project teams, and development teamsMust be bilingual in English and Spanish to support Spanish-speaking customersApplicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.Please note you may be required to travel up to 25% of the time
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
