Project Manager - Implementation
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
Due to positive growth, we have a new opportunity for a tactical individual to step into a Project Manager – Implementation role based out of our Moorabbin office.
This role will lead the successful implementation of efm’s new customers through the onboarding and hypercare phases and liaise with various internal departments to ensure each customer experiences a smooth transition to an efm solution.
The successful candidate will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable us to navigate the complexities of the logistics environment and solve problems quickly.
Requirements
As a Project Manager - Implementation, your responsibilities will include:
- Lead the end-to-end customer implementation process from customer decision to go-live to the smooth and timely handover to Service Delivery
- Key focus on ensuring projects are delivered in a timely manner while providing the customer a ‘no better experience’
- Thorough scoping of the customers’ requirements across operations, IT, receiver requirements, invoicing & customer service
- Establish sound relationships and work in close collaboration with internal teams i.e. Sales Commercial, FLIP, MDM & Service Delivery
- Maximise efm’s wallet share & margin during the hypercare phase
- Conduct training to new customers on the efm systems and processes
- Conduct rigorous testing of efm’s solution prior to the commencement of trade
- Ensure that the customer’s contracted KPIs are delivered during the hypercare phase, including the conducting of Monthly & Quarterly Business Review meetings
- Identify continuous improvement opportunities for the customer during the hypercare phases across both direct & indirect measures
Experience Required
- 3+ year’s work experience in a customer facing role, ideally in an Account Management or Project Management position within the Logistics Industry
- Strong process focus, specifically in relationship management
- Deep understanding of commercial drivers of business
- Proven analysis, problem solving, decision making and negotiation skills
- Able to quickly navigate complex logistics scenarios and find the best solution
- Relentless passion for providing a no better customer experience
- A solution focused orientation
- Enjoy working in a fast-paced and challenging environment
Benefits
Why should you join efm Logistics?
- We set you up for success! You will be provided a structured induction ensuring you have sound knowledge of your role in the business, as well as an understanding of the broader departments that create efm
- Investment in you and your career development! Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth
- An energetic and supportive culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- We take the time to connect through company functions and team building activities
- Modern office space in the heart of the ever-evolving Morris Moor complex with onsite parking and cafe
- A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally