Billing Team Lead
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
We have an exciting opportunity to step into a Billing Team Lead position based out of our Moorabbin office. The successful candidate will mentor and support a high-performing team in reconciling carrier costs and ensuring the timely, accurate and complete scheduling of invoices to our customers.
Team development and continuous improvement are key focus areas to ensure efficient processes and a team that is valued and highly regarded within the efm business
Requirements
As the Billing Team Lead, you will:
- Coach and oversee the training and development of your Billing team
- Conduct monthly formal performance reviews in line with efm’s performance objectives, including KPI management and associated reporting regarding the efficiency and quality of the function
- Be accountable for the completeness, timeliness and accuracy of reconciliation of carrier invoices and subsequent production of customer invoices
- Establish and maintain productive and professional relationships with all internal and external stakeholders to ensure that all issues are managed smoothly
- Instigate and implement process improvements and initiatives, including technology and best business practices
- Ensure new carriers and customers are onboarded in an accurate and timely manner to minimise billing errors
- Ensure robust systems and controls are in place, including maintaining documented process maps / procedure manuals of all processes
Skills and Experience:
- Experience in Accounting/Finance related fields
- Demonstrated capability in coaching, leading and managing a high performing team and a practical understanding of contemporary people management practices.
- Adapting to change and leading change – proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement
- Ability to analyse and think critically to resolve issues
- Ability and willingness to take a practical approach and undertake work at an operational level
- Be able to demonstrate strong system, data and analytical skills to determine trends or areas requiring corrective action
This is a fantastic opportunity to take the next step in your career at efm Logistics. You will be well supported through the transition to ensure you are set up for success.
Applications close EOB Monday 30th March 2026