Provisional to Permanent – IS Business Analyst-Assistant (1051) - Citywide (164878)
Under general supervision, assists in the performance of various aspects of the systems development cycle; and may include needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.
MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Assist in the analysis of user needs and requirements; research and evaluate software.
2. Assist in conducting systems analysis and programming activities for moderately complex systems; document new and modified systems and programs.
3. Participate in the development of new applications; may test software to ensure compatibility.
4. Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.
5. May perform testing necessary to debug new and revised programs.
6. Prepare procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations.
7. Assist in the provision of user training; prepare instruction and technical manuals.
8. Provide technical assistance for software and hardware problems; develop solutions.
9. Provide technical support to users; conduct feasibility studies.
10. Coordinate with users and outside vendors, when necessary, to respond to service requests; implement solutions to problems.
11. Monitor systems to ensure adequate performance and maintenance; analyze and recommend enhancements.
12. Participate in computer users meetings or meetings of related committees.
Qualifications
Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.
MINIMUM QUALIFICATIONS:
Experience: Must be a Current Provisional Employee in Class 1051 IS Business Analyst-Assistant who has worked at least 2,080 hours in Class 1051 with no break in service.
AND
Education: Possession of an associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [ie., at least sixty [60] semester or ninety [90] quarter credits/units with a minimum of twenty [20] semester or thirty [30] quarter credits/units in one of the fields above or a closely-related field].
Substitution:
Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Supplemental Information:
Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.
Verification of Experience and/or Education:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the information on Employment Application and Minimum Qualifications and Verification of Experience/Education | City and County of San Francisco for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification
Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score.
Note:Any misrepresentation or falsification of one's education, training, or work experience, or attempted deception on the application, may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedures/Examination Requirements:
1. Job Application: Application must fully complete the job application for this recruitment on the City and County of San Francisco’s website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.
2. Questionnaire - Training and Experience Assessment (Weight 100%):
During the application process, applicants will be prompted to complete a questionnaire as part of the online employment process.
It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list.
Important:Please answer the questionnaire thoroughly, even if the information is already included in your application or resume.
*The Department of Public Works reserves the right to modify the selection process and examination to conform to administrative or operational necessity. The information in this announcement is subject to change and will be accompanied by a notice of amendment in this announcement.
Ranking Based on Verified Provisional In-Class Service Duration:
Qualified applicants will be ranked on the eligible list based on the length of their Provisional City service in the 1051 - IS Business Analyst-Assistant class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records, which will serve as the final authority in determining qualifying service.
NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process. The department may administer additional position-specific selection procedures to make the final hiring decision.
Eligible List/Score Report:
A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., because of appeals), as directed by the Human Resources Director or the Civil Service Commission.
Duration of Eligible List:
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.
Certification:
The certification rule for this selection process will be "Rule of the List".
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.
Additional Information
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Seniority Credit in Promotional Exams
- Right to Work
- Copies of Application Documents
- Diversity Statement
Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment or application process, please contact the Analyst, Tara Stevens at Tara.Stevens@sfdpw.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.