QA Analyst / Software Tester (Tier 2 Support – Release & Defect Validation) (PL 827)
Location: Fully Remote (Work from anywhere in the world)
Shift Timing: 12pm to 9pm IST
Employment Type: Long Term Contract
About Paralucent
Paralucent brings clarity to complex work, helping organizations move beyond complexity toward clarity through practical, thoughtful technology solutions.
Paralucent Core Values
We’re Driven to deliver real outcomes, and we Take Ownership from first question to final result. We’re Creative Problem Solvers who cut through complexity to bring clarity, and we’re Humbly Confident (high standards, low ego, always learning). Above all, we’re Customer Centric: we build with empathy, partner closely, and measure success by the impact we create for the people who rely on what we deliver.
Why This Role Matters
You’re the quality gate between Tier 2 fixes and production stability. You’ll turn fast-moving fixes and releases into verified outcomes, preventing repeat incidents, reducing rework, and helping releases land cleanly across a mixed portfolio of vendor-supported SaaS and custom .NET / Microsoft SharePoint applications.
Key Responsibilities:
Own Tier 2 validation: reproduce the issue, retest the fix, confirm acceptance criteria, and capture clear evidence.
Regression & impact checks: ensure fixes don’t break related workflows or dependencies.
Release validation: drive regression + smoke testing for patches, configuration changes, and maintenance releases; provide QA readiness input.
Defect management: log, track, retest, and communicate status/risk using client-standard tools (e.g., Azure DevOps/JIRA/TestRail or equivalent).
Operationalize QA: build and maintain lean, repeatable regression packs and incident-based test scenarios that improve speed and consistency over time.
Qualifications:
5+ years in QA/testing in an enterprise environment (operational / production-focused preferred)
Strong manual testing for defect fixes and releases (targeted retest + regression)
Experience with .NET and/or Microsoft SharePoint applications
Familiarity validating vendor SaaS fixes and coordinating evidence with vendor support
Experience working with ServiceNow (e.g., ITSM incident/change/request workflows) is beneficial
Clear documentation and stakeholder-ready status reporting (evidence, risks, readiness)
If you want to do work you’re proud of, with people who own the outcome, this is your place.