Quality Assurance and Compliance Specialist - 12month FTC

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. 

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here) 

We now have two newly created roles for 2x Quality Assurance and Compliance Specialists, both on 12month FTCs. 

About the role 

(Hybrid) 

Purpose-driven compliance: This role exists to help Skyscanner meet growing global online safety and content moderation regulations — including the EU Digital Services Act (DSA) and UK Online Safety Act — without slowing down the brilliant work happening across the business. 

Focused specialist impact: With dedicated specialist capacity to compliance obligations, you’ll protect BAU operations and strategic initiatives from disruption, while ensuring accuracy, consistency, and regulatory confidence. 

At the centre of collaboration: You’ll work closely with Legal, Product, Engineering, and external partners to ensure compliance processes are robust today — and scalable for tomorrow. 

What you’ll be doing 

• Triage and manage compliance tickets: You’ll own the end-to-end handling of incoming quality and compliance-related tickets, ensuring nothing slips through the cracks. 

• Delivering right-first-time responses: You’ll make sure all responses meet strict regulatory timelines and prescribed formats (hello, zero fines 👋). 

• Maintaining audit-ready records: You’ll keep meticulous audit trails to support regulatory reporting and inspections. 

• Partner management  You’ll manage partner alerts and ensure content evaluation and removal decisions are applied consistently. 

• Handling appeals with care: You’ll manage right-of-appeal cases and responses to reporters, balancing clarity, fairness, and compliance. 

• Supporting regulatory reporting: You’ll contribute to quarterly and annual reporting obligations, working closely with Legal and internal stakeholders. 

• Improving future processes: You’ll investigate where content moderation actions may occur across the business — now and in the future — and help expand or refine processes alongside Team Leads and Legal. 

About you 

• Compliance-minded and detail-driven: You’re comfortable working to strict rules, formats, and deadlines. 

• Calm under pressure: You can juggle multiple tickets and timelines without breaking stride.  

• Process-oriented: You have experience in QA, workflow optimisation, or process management — and you’re always spotting ways to improve. 

• Clear communicator: You’re confident working with partners and internal teams, explaining complex requirements in simple terms. 

• Legally curious: You’re don’t need to be a lawyer, but light legal or regulatory experience will make your landing a bit smoother. 

• Strong technical background: You bring strong technical expertise, including experience with APIs (travel APIs preferred, but not essential), and can support compliance investigations while collaborating effectively with engineers using technical terminology. 

• Quality-focused: You’re forward-thinking, and ready to run random checks and reviews to ensure compliance — even when issues aren’t flagged upfront. 

• Collaborative by nature: You enjoy working cross-functionally and building strong relationships with Legal and external partners. 

What it’s like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.

Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

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