Quality Control Analyst, Mortgages
Join us to build a more rewarding financial future for all Canadians
At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.
#1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!
#1 Fastest Growing Company in Canada for 2024 by Globe & Mail
Top-ranked mobile apps and credit cards
Team of 500+ people
1M+ customers
10K+ retail partners
Quality Control Analyst, Mortgages
The Role
Reporting to the Manager of Quality Control & Reporting, the Mortgage Quality Control (QC) Analyst is responsible for reviewing the quality of residential mortgage files prior to funding. This includes reviewing documentation, rationale, accuracy, and completeness of information provided in support of a file. The review is supported by established policies, guidelines, and procedures.
What you will be doing:
• Ensuring each file complies with the underwriting standards and guidelines prior to funding.
• Performing a pre-funding review/audit of files and providing approval for funding or providing observations or findings to the Underwriters or Mortgage Fulfillment Officers.
• Ensuring any findings have been corrected or addressed appropriately.
• Ensuring turnaround times, service levels and priorities are met for the timely funding of files.
• Providing collaborative feedback regarding interpretation of guidelines, policies, and procedures to the Underwriting team.
• Making recommendations to the management of Strategic Initiatives and Quality Control on Underwriting best practices to improve internal processes and procedures.
Requirements
Have 2+ years residential underwriting and/or audit or Quality Control/Quality Assurance experience in the residential mortgage industry.
Ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
Strong problem-solving skills and the ability to proactively identify risks/issues and recommend solutions.
Strong team player who is resourceful and a proactive self-starter. Strong organizational skills with the ability to manage multiple priorities and manage concurrent deadlines.
Have a clear understanding of the Mortgage Lending regulations.
Have strong communication skills (written and verbal).
Have the proven ability to foster relationships and the ability to negotiate effectively with intermediaries.
Be able to understand financial statements and assess financial viability.
Be self-driven, motivated with the ability to work both independently and in a team environment.
Be highly organized and have exceptional attention to detail/accuracy.
Having a post-secondary degree or diploma is an asset.
What does life as an Owner at Neo Include?
🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it
📈 Ownership structure that enables you to share in our path to victory
👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence
❤️🩹 Flexible health benefits & life insurance
🌴 21 Days PTO + stat holidays, and personal leave
💪 Health & personal spending accounts
🤑 A wide variety of discounts through our partner network
🏠 Access to early use of products and discounts on fixed-term Neo mortgages
👶 Parental top-up & equity vesting during long term leave
🎉 Neo Night events
🧠 Company wide huddles, and education
Working at Neo:
The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.
We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.
All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.
Apply with us:
We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.
Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.
We are hiring for an open, vacant position.