RCM Support Analyst (Bangladesh)
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
We are looking for a RCM Support Analyst to join our RCM Global Operations team. At Augmedix, a US-based healthcare technology company, our RCM Support Analyst team in Bangladesh plays a critical role in supporting healthcare clients across the United States. As a RCM Support Analyst, you will act as a bridge between customers and internal teams, ensuring seamless issue resolution and high-quality service delivery.
This role is ideal for someone eager to grow in a global work environment that combines customer success, operational support, and technical learning. If you enjoy problem-solving, collaborating across teams, and delivering exceptional service, this could be the perfect next step in your career.
What You’ll Do
Customer Support & Service Excellence
Respond to customer inquiries with clear, professional, and empathetic communication using strong verbal and written English skills.
Ensure issues are resolved within defined SOPs and SLAs, maintaining high service standards.
Follow escalation protocols to ensure timely and effective issue resolution.
Cross-Functional Collaboration
Work closely with Account Management, Engineering, and Operations teams to resolve client concerns.
Share timely updates and escalate risks or blockers to relevant stakeholders.
Task & Workflow Management
Track customer requests, update internal systems, and document resolutions accurately.
Follow structured workflows and instructions to complete tasks efficiently.
Reporting & Follow-Up
Provide regular updates on assigned tasks and completed work.
Support the team in maintaining organized records and basic performance reports.
What You Bring
Education
Bachelor’s or Master’s degree in any discipline from a reputed university.
Experience
0–2 years of experience in customer support, client operations, or technical support.
Experience handling B2B or international clients with a relationship-driven support approach is a plus.
Skills & Competencies
Excellent verbal and written English communication skills (IELTS 7.5+ is a plus).
Strong customer-first mindset with empathy, accountability, and ownership beyond standard processes.
Ability to solve problems under pressure, manage escalations, and handle complaints using a structured approach.
Effective time management and multitasking skills, with experience prioritizing multiple tasks or workflows.
Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
Comfortable working in a fast-paced, global environment with cross-functional teams.
Willingness to work night shifts aligned with US business hours.
Details:
Work Shift: Night (On-site)
Shift Timings: 10:00 PM – 7:00 AM and 6:00 PM – 3:00 AM
Shift assignment will be based on business needs.
Weekdays: Monday to Friday
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com.Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.