Regional Payment Operation Senior Manager
Who We Are
About the Opportunity
Step into a high-impact leadership role at the forefront of global payments and crypto innovation. As our Regional Payment Operations Senior Manager, you will own the end-to-end FIAT payments operations across EMEA regions and beyond. Based in the UAE, you will lead a growing, cross-regional team covering UAE, Turkey, and the EU, setting strategy and driving operational excellence while ensuring accuracy, compliance, and scalability in a fast-paced, high-growth environment. This is a unique opportunity to blend people leadership, technical expertise, and compliance and regulatory knowledge to shape the future of payments in the digital asset space.
What You’ll Be Doing
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Team Leadership & Strategy
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Lead and mentor a team of payments professionals, setting clear direction, coaching for performance, and scaling the team as operations expand.
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Define KPIs and operational controls to ensure accuracy, timeliness, and compliance across all FIAT payment flows.
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Payments Operations Management
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Oversee customer FIAT deposits and withdrawals process, ensuring seamless platform operation.
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Oversee the reporting process, ensuring accurate and timely monthly reporting with discrepancy analysis.
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Design and implement controls to ensure payments are accurate and complete, preventing errors or delays.
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Apply strong expertise in financial reconciliation, variance analysis and issue resolution for reporting anomalies.
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Compliance & Regulatory Oversight
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Ensure adherence to applicable local regulatory and compliance requirements across all payment operations.
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Partner closely with product, engineering, compliance, risk, and legal teams to anticipate regulatory changes and maintain compliance.
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Process Optimization & Innovation
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Champion automation and process improvements to increase efficiency and reduce manual intervention.
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Support new product offerings, payment methods, and system enhancements.
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What We Look For In You
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Leadership & Drive
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At least 8+ years of experience in payment operations within crypto, fintech, banking, or payment services.
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3+ years of people management experience, with a proven ability to lead, motivate, and grow teams.
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Strong ownership mindset with the ability to set direction and drive outcomes.
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Technical Expertise
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Lead and manage cross-regional direct reports to deliver consistent performance, accountability, and team development
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Work cross-functionally to manage key stakeholders and ensure timely, accurate financial, compliance, and regulatory reporting
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Deep, hands-on knowledge of regional payment systems, including settlement, reconciliation, and issue resolution.
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Analytical & Operational Excellence
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Strong attention to detail with the ability to work with large datasets and translate findings into actionable insights.
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Excellent problem-solving skills with the ability to thrive under pressure in a fast-moving, 24/7 environment.
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Communication & Collaboration
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Proficiency in English, written and spoken, with a track record of partnering across cross-functional and international teams.
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Proven ability to partner effectively across cross-functional and international teams
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Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!
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