Renewals Assistant
- Join a worldwide leading educational video company that enhances video learning experiences for schools
- Exciting opportunity for someone who is early on in their career and looking to grow their skillset and capabilities
- Permanent part time role, 4 days per week, hybrid working in our Pyrmont office and remotely
Why Join Us?
Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!
Ready to discover your potential with us?
The role:
As our Renewals Assistant, you’ll take responsibility of our renewals process while directly supporting a smooth and timely experience for our existing customers. Working closely with internal teams, you'll ensure renewals are processed accurately and efficiently, contributing to both operational excellence and customer satisfaction.
This role is ideal for someone early in their career who enjoys working with clear processes and has a sharp eye for detail. You’ll build hands-on experience with systems and tools, gain exposure to cross-functional collaboration, and help maintain the momentum of our customer lifecycle.
Your responsibilities include:
- Respond to the renewals console within 24 hours
- Process renewals and send invoices for all committed customers
- Monitor renewal reminders and triage as required
- Process new sales within 24 hours of handover from sales team
- Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
- To accurately document all actions and information on cases and requests
- Share information and actively assist other team members to deliver quality outcomes for customers
- Collaborate with team members to support shared goals, including assisting with tasks outside of immediate scope when required
Requirements:
- Prior experience in a similar process-oriented or administrative role will be highly regarded
- Experience in renewals or sales support beneficial
- Excellent attention to detail, with strong time management and prioritisation capabilities
- Exceptional written and verbal communication skills
- Customer centric in mindset and implementation
- Ability to problem solve proactively and think critically
Benefits:
- Extra paid Wellbeing and Volunteering leave to care for yourself and others 🚴
- Flexible working hours and arrangements to accommodate different working preferences and personal situations 🏠
- 100 days working from a different location for up to 100 calendar days per year 🌎
- Access to a wide range of discounts to support wellbeing and financial health 💰
- L&D budgets and professional opportunities available, so you can continue growing to be the best you 🥇
- Wellbeing policy and EAP access, we put your mental health and wellbeing first💆
- Generous parental leave policy where we offer an additional 16 week’s full pay 🚼
- Regular socials, conferences and free snacks to celebrate the hard work of our team + amazing harbour front office views 🥂