Residential Experience Coordinator

Elmhurst University is seeking a dynamic, student-centered professional to join our Residence Life team. This live-on position is responsible for the strategic vision, daily operations, and community development of a residential program serving approximately 900 students across six residence halls, two apartment communities, and 14 campus houses.

The Residential Experience Coordinator oversees facilities coordination, budgeting, and staff supervision for two residential communities, fostering a safe, inclusive environment that supports student development and institutional retention goals.

The start date for this position is anticipated to be during the beginning of July 2026.

POSITION STATUS: Exempt

SALARY RANGE: $38,000-43,000 This is the expected salary range for this position. The actual salary offered will depend on a candidate's experience and education, and departmental budget.

Responsibilities

Leadership & Staff Supervision

• Selects, trains, supervises, and evaluates Resident Advisor (RA) staff for two residential communities.
• Promotes RA visibility and proactive community engagement throughout the residential facilities.
• Maintains regular office hours to ensure accessibility to residents and staff.

Crisis Management & Student Conduct

• Participates in the 24/7/365 on-call emergency response rotation.
• Serves as a Student Conduct Officer, managing lower-level violations of the Student Code of Conduct and Housing Contract while maintaining accurate student records.
• Provides conflict mediation, crisis intervention, and appropriate follow-up referrals for residential students.

Operations & Programming

• Oversees all building programming initiatives, collaborating with campus partners to advance student success.
• Manages administrative tasks including check-in/out processes, room changes, and key distribution.
• Ensures compliance with federal regulations, including the Clery Act, FERPA, Title IX, and the Drug-Free Schools and Communities Act.

Other Responsibilities

• Supports mission, vision and values of Elmhurst University.
• Demonstrates a strong commitment to continuous improvement.
• Performs other duties and completes special projects as needed and assigned.

Requirements

Minimum Qualifications

• Bachelor’s degree.
• At least one year of professional experience in college/university housing and residence life.
• Demonstrated ability to work with a diverse student body; strong interpersonal and mediation skills.
• Ability to work a flexible schedule, including evenings and weekends as required by the live-on nature of the role.

Preferred Qualifications

• Master’s degree in Student Affairs or Higher Education.
• Experience with housing and conduct software (e.g., StarRez, Maxient).
• Crisis management or student conduct experience at a small to mid-size institution.
• A proven track record of collaborative teamwork and exceptional service to campus partners.

ADDITIONAL COMPENSATION & BENEFITS:

• Fully furnished on-campus apartment.
• Designated parking space and permit.
• University "Partner Policy" and "Pet Policy" eligibility.
• Comprehensive University benefits package.

Working Conditions/Physical Requirements

The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.

Benefits

An overview of Elmhurst University benefits is available here.

Instructions to Applicants

Please submit cover letter, resume, and three references with contact information with online application. The references should include name, phone number and email. This information may be included in applicant’s cover letter or uploaded under optional “other” document.

This position is designated by Elmhurst University as being safety sensitive. Per University policy, employment in this position is contingent upon completion of a pre-employment drug test with satisfactory results. Testing is performed at the University’s expense in an approved facility within one week of acceptance of a written offer of employment. Candidates may communicate with the testing facility and with Human Resources to explain any positive test results. For additional information regarding this policy, candidates may email Human Resources at hr@elmhurst.edu for assistance.