Residential HVAC Service Technician

The HVAC Technician is responsible for installing, repairing, and maintaining heating, ventilation, and air-conditioning systems in residential and light commercial settings. This role includes diagnosing HVAC issues, performing routine maintenance, ensuring code and manufacturer compliance, interacting professionally with clients, and completing jobs efficiently with minimal supervision. 

Our HVAC work consists of Residential (80%) / Commercial (20%) service, replacements, upgrades, renovations, system buildouts, and repairs. This position is ideal for a highly skilled technician who prefers diversity, responsibility, and independence in their workday. 

Because our work is people-oriented, this role requires strong communication and superior customer-service skills. The ideal candidate is experienced, punctual, safety-conscious, organized, and able to deliver high-quality workmanship while representing the company professionally. 

Key Responsibilities  

HVAC Work  

-- Plan layout, assemble, install, maintain, and test HVAC equipment and systems in residential and commercial settings. 

-- Install, maintain, and repair heating, ventilation, and air-conditioning systems including furnaces, air conditioners, heat pumps, boilers, ductwork, thermostats, and related controls. 

-- Perform system replacements, equipment upgrades, refrigerant charging, and airflow balancing as needed. 

-- Read and interpret blueprints, mechanical plans, wiring diagrams, and technical HVAC documentation. 

-- Ensure all work complies with state and local mechanical codes, HVAC manufacturer specifications, and industry best practices. 

-- Perform diagnostics using meters, gauges, and specialized HVAC tools; make necessary calculations to complete -- HVAC assignments (airflow, load, superheat/subcooling, etc.). 

-- Operate and maintain service truck, HVAC tools, gauges, meters, recovery machines, and other equipment. 

Customer Service and Operations Support  

-- Communicate and coordinate with colleagues and with customers about complete work and remaining regarding job scope, timelines, and costs. 

-- Complete service tickets and daily logs accurately and on time. 

-- Collect payment for services requested. 

-- Organize and prioritize work to meet project commitments. Prepare for upcoming jobs, including ensuring proper material is on hand when needed.  

-- Update industry knowledge and safety practices by participating in educational opportunities; reading technical publications, etc.  

-- Identify and suggest opportunities for additional services needed. 

-- Maintain a clean and safe work environment on all job sites

-- Licensed HVAC Technician in Connecticut or equivalent state-required HVAC certifications (required). 

-- EPA 608 Certification (required). 

-- Minimum 5 years of residential and light commercial HVAC service experience. 

-- Strong knowledge of HVAC systems, mechanical codes, refrigeration principles, and safe work practices. 

-- Experience working with older HVAC systems, legacy equipment, and retrofit situations is highly desirable. 

-- Leadership or mentoring experience is preferred. 

-- Good writing and math skills, with strong attention to detail, submitting paperwork, service notes, and documentation to the office. 

-- Excellent communication skills when working with customers, team members, and office staff. 

-- Clean driving record and ability to pass background and drug testing. 

-- All applicants must show documentation of legal authorization to work in the U.S. 

-- Proficient with mobile work order apps, time tracking systems, and basic inventory management. 

-- Ability to lift 50 lbs. and work on ladders up to 30 ft. 

-- Work performed in homes, businesses, and outdoor environments. 

-- Willingness to work occasional evenings/weekends for emergencies