Retail Supervisor
- Job Title: Retail Supervisor
- Type: Full Time, Permanent
- Salary: £34,839.47 + 7.5% Shift Allowance
- Location: Various Sites, North / East London
About LondonEnergy:
LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London’s waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community.
By processing household waste at our facility, we produce enough waste from energy to power 80,000 homes every year and recycle 70% of items through our Reuse and Recycling Centres.
About the Role:
As a Retail Supervisor, you will lead the day-to-day operation of our ReUse retail outlets, driving in-store and online sales while maintaining high standards of customer service, presentation, and compliance with health, safety, and environmental regulations.
You will actively promote the value of donated goods, using creative merchandising and online platforms to maximise sales, keep reusable items in circulation and out of waste streams.. You’ll support and motivate volunteers, fostering a positive, inclusive environment where sustainability and teamwork are at the heart of everything you do.
We are looking for someone genuinely passionate about re-use, upcycling, and environmental responsibility.
If you are driven by purpose, enjoy working in a dynamic retail environment, and want to make a tangible difference through re-use and sustainability, we would love to hear from you.
Responsible for the following LondonEnergy ReUse Shops:
- Kings Road ReUse Shop, E4
- Eco Park ReUse Shop, N18
- Barrowell Green ReUse Shop, N21
Responsibilities:
- Ensure full compliance with Health & Safety, Environmental Agency regulations (including POPs and fire safety for upholstered furniture), electrical testing (PAT), and safe working practices across the ReUse Network.
- Maintain accurate compliance documentation, conduct regular audits, monitor staff competence, and drive continuous improvement in safety and operational standards.
- Oversee the day-to-day operation of ReUse shops and online platforms, ensuring consistent processes, high presentation standards, strong merchandising, and excellent customer service.
- Manage staffing coordination, rotas, and cross-site cover, working with Area Supervisors to maintain service continuity and efficient transport and distribution of goods.
- Lead and supervise online sales activity (e.g. eBay), monitoring performance, ensuring quality control and compliance, and producing regular performance reports.
- Oversee financial and administrative procedures including cash handling, till reconciliation, pricing, returns, refunds, stock approvals, and dispatch/collection processes.
- Provide effective line management and support to Team Members, Multi-Skilled Team Members, and volunteers — delivering training, performance management, team briefings, and promoting a strong culture of safety, sustainability, and customer engagement.
Requirements
- Good working knowledge of Health & Safety requirements, with the ability to oversee compliance processes and conduct audits (IOSH desirable).
- Proven supervisory experience, with the ability to lead, mentor, and develop multi-skilled teams or volunteers across multiple sites.
- Strong organisational skills with the ability to work independently, use initiative, manage changing priorities, and coordinate staffing and stock movement effectively.
- Excellent communication and customer service skills, with strong interpersonal ability to engage colleagues, volunteers, and customers.
- Experience analysing operational issues and implementing practical improvements to enhance efficiency and performance.
- Strong merchandising skills, with experience creating engaging, high-impact displays and managing e-commerce platforms and online sales processes.
- A genuine passion for reUse, upcycling, sustainability, and environmental responsibility; knowledge of waste, recycling, POPs, EA regulations, and PAT testing processes is desirable.
Benefits
- Private Medical & Life Insurance
- Company Pension Scheme
- Annual Leave Package
- Employee Recognition Scheme
- Access to Employee Assistance Programme (EAP)
- + Many more benefits
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.