Room Attendant Supervisor-Hilton Hasbrouck Heights, NJ

Department: Housekeeping

Reports To: Executive Housekeeper

Location: Hilton Hasbrouck Heights

Employment Type: Full-Time

Job Summary:

The Room Attendant Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure cleanliness, organization, and high standards of guestroom and public area maintenance. This role acts as a liaison between management and housekeeping staff, providing guidance, training, and quality control.

Key Responsibilities:

• Supervise and coordinate the activities of room attendants and housekeeping staff.

• Inspect guest rooms, corridors, and public areas for cleanliness and maintenance standards.

• Ensure timely cleaning of rooms to meet hotel check-in/check-out schedules.

• Monitor inventory of linen, cleaning supplies, and amenities; report shortages or needs to management.

• Train new housekeeping staff on company policies, procedures, and quality standards.

• Assist in the preparation of staff schedules and adjust as needed based on occupancy and demand.

• Respond promptly to guest requests and follow up to ensure satisfaction.

• Report maintenance issues or safety hazards to the appropriate department.

• Maintain a positive and professional relationship with staff and guests.

• Uphold health and safety regulations and ensure compliance with company standards.

• Conduct regular team meetings to address performance, updates, and concerns.

Qualifications:

• High school diploma or equivalent; additional hospitality or housekeeping training is a plus.

• Minimum 1–2 years of experience in housekeeping, with at least 6 months in a supervisory role.

• Strong attention to detail and commitment to quality.

• Excellent organizational and time management skills.

• Ability to lead, train, and motivate a team.

• Good communication skills and the ability to resolve conflicts effectively.

• Familiarity with cleaning products, techniques, and equipment.

• Flexibility to work weekends, holidays, and shifts as required.

• Bi-lingual ( Spanish & English)

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods.

• Must be able to lift up to 25–30 lbs. (linens, equipment, etc.).

Work Environment:

• Fast-paced hospitality environment.

• Working indoors in guest rooms and public hotel areas.