Sales & Support Specialist
Nofence has built the world’s first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas, and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.
With a strong foundation of 3,000+ customers in Norway, the UK, Spain, Ireland and the US we are now expanding our team to grow in Spain.
We’re looking for a Sales and Support Specialist to join our dynamic team. Our office is located in Vitoria-Gasteiz, from where we provide our service to all the customers across the entire country.
Join us on the journey to revolutionize the livestock sector and create a better everyday life for farmers and animals!
About the role
Your mission will be to sell virtual fencing collars and help existing customers succeed in getting the most value from choosing to work with Nofence.
We thrive to create and cultivate good customer relations. This requires that we understand the customers needs and can guide them through how to best utilize our product. We will offer full training in our product and customer support system, but previous experience of working with farmers is a great advantage.
The position will involve a combination of sales and customer support, including daily follow-up with leads, up-selling and support existing customers. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.
The candidate shall have a flexible approach to all aspects of the role. The right candidate is self-motivated, energetic, and hardworking, preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company, as the opportunities for development are endless both for our product and our employees!
Title: Sales and Support Specialist
Status: Full-time, 40 hours per week
Supervisor: Country manager Spain
Location: Vitoria-Gasteiz
Main Responsibilities
The main responsibilities for this role will be:
Close sales through phone and email
Responding to inbound sales and support inquiries via phone and email, ticketing system, and other tools
Maintaining close customer contact and securing a high level of customer satisfaction
Documenting and updating customer records and support cases in our CRM system.
Escalating complex or unresolved issues to our Product and Engineering department
Contributing in collecting statistics on the performance of our products.
Ensuring knowledge and information sharing between the global and Spain support teams
Occasional travel expected to relevant events and occasionally potential and current customers
About you
We are looking for someone who has:
A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications
Experience as a sales/support consultant or similar role in a tech company or in the agricultural industry
A background which makes you able to answer questions related to agriculture, pasture management, or animal husbandry
Enjoy working in an autonomous cross-functional team.
Keen interest in our product and ability to gain competence in our technology
Fluent english oral and writing skills (Portuguese is a plus)
Strong communication skills
We are looking for someone who is:
Independent and self-driven
Efficient and enjoy structure
Genuinely interested in giving the best customer experience
A team player with a heart for the greater good
About Nofence
Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire, electric, and wooden fences, but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.
Until now.
Enter virtual fences.
What started as a small group of farmers and engineers with a big idea has become Nofence – the world’s first virtual fencing solution for livestock. Curious about how it works? Find out more here.
About the team
At Nofence, we are not your typical 9-to-5 gig. We are a dynamic scale-up, where dedication and innovation are the norm, offering great opportunities for your personal and professional growth. We are passionate about product development, animal welfare, farmer welfare and sustainable agriculture. We genuinely believe our grazing technology is the biggest technological change in agriculture since the tractor!
We are excited to add a Sales & Support Specialist to our team who is not only skilled in sales and support but also embodies the collaborative and friendly spirit of Nofence. We believe in seeing results fast and with us your work won't be lost in the bureaucratic shuffle. You'll witness the immediate impact of your contributions in real-time!
Be part of a team that’s always looking forward, where your ideas and creativity are not only welcomed but also essential to our mutual success!
About the Application
Are you ready to change pasture?
We will evaluate candidates continuously. If you have any questions about Nofence or regarding the application, please reach out to our Sales team at sales.es@nofence.no.