Sales and Client Solutions Manager (FeeWise)
About the Role
LEAP Canada is seeking a full-time Sales and Client Solutions Manager to join our team. In this role, you will play a key part in generating new business and establishing strong client relationships with one of our companion products, FeeWise. You’ll serve as both a trusted advisor and product expert, responsible for delivering demos, supporting onboarding, and providing guidance throughout the client lifecycle.
You will handle inbound and outbound sales opportunities, respond to inquiries related to online payments, billing, training, and platform usage, and work cross-functionally with product and support teams to ensure our clients receive a world-class experience.
About LEAP & FEEWISE
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.
Our mission is to improve cash flow for law firms around the world by helping them get paid faster. Cash flow is the biggest challenge law firms face, and we want to solve it by providing a payment solution that helps firms get paid on time, in full, every time, whilst creating a great experience for their clients.
FeeWise is a legal first payments technology company owned and backed by the global leader in legal practice management software, the LEAP-InfoTrack group of companies.
The FeeWise team is a small and dynamic group of passionate legal payment specialists. The business is experiencing rapid growth as it moves from start-up to scaling phase, so you will have lots of opportunity to make a difference. You will receive the training and tooling to succeed from our local team in the North American market.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Conduct engaging product demos and drive sales to increase revenue
- Respond to client inquiries via phone, email, and chat with professionalism and efficiency
- Troubleshoot and resolve issues related to payments, billing, and platform functionality
- Build and maintain strong relationships to support client retention and satisfaction
- Provide training and guidance on product features, best practices, and platform updates
- Identify opportunities for upselling and cross-selling based on client needs
- Collaborate with product and support teams to relay client feedback and suggest improvements
REQUIRED QUALIFICATIONS
- Proven sales experience, ideally within the legal industry
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Experience in a customer-facing or client success role
- A proactive, customer-centric approach to sales and support
- Ability to manage multiple priorities in a fast-paced, remote work environment
- Background in Sales, Business, Customer Service, or Communications
- Experience with payment processing systems or financial platforms
- Familiarity with Salesforce, HubSpot, or other CRM tools
- Previous experience in legal tech or SaaS environments
BENEFITS
What you'll get
Why work at LEAP?
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:
- Competitive compensation with a base salary and a commission structure. The base salary band for this role ranges from: $70,000 CAD - $75,000 CAD annually.
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support
At LEAP,
We care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs