Sales Development Representative
About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
SUMMARY:
As a Sales Development Representative (SDR) at MasterControl, you will work closely with our sales and marketing teams to drive lead generation and qualification. In this role, you will be responsible for proactive outbound prospecting, lead activity management, and nurture leads from inception through qualification before transitioning them to the appropriate Regional Account Executive. The ideal candidate will be a highly self-motivated, goal-oriented, and team-oriented individual with excellent communication and problem-solving skills. This position offers advancement potential within the organization and includes an uncapped commission structure.
RESPONSIBILITIES:
- Nurture the sales pipeline by identifying and qualifying high-quality opportunities.
- Conduct thorough account research to identify key decision-makers and generate interest in MasterControl solutions.
- Perform outbound calling and prospecting to drive lead generation.
- Manage and monitor inbound lead activities, providing timely follow-up to marketing campaigns.
- Effectively address prospect objections and articulate MasterControl's value proposition.
- Tailor conversations to promote software solutions across various management levels and business disciplines.
- Qualify sales leads based on established lead qualification criteria.
- Ensure a smooth hand-off of qualified opportunities to the sales team by providing accurate and comprehensive lead information.
- Develop strong relationships with prospects, delivering exceptional customer service throughout the lead nurturing process.
- Acquire and maintain an in-depth understanding of MasterControl's technology, effectively communicating its capabilities and advantages to potential customers.
- Collaborate on industry-specific scripts and email templates.
- Continuously enhance knowledge of MasterControl's products and market landscape through online webinars, training, and marketing materials.
- Monitor social media platforms, create keyword alerts, and share relevant information with content creators and social media responders.
- Accurately record all activities in the CRM system and update records as needed.
- Utilize Pardot Marketing Automation tool to support lead generation efforts.
PREFERRED SKILLS:
- Exceptional written, verbal, and listening communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment.
- Strong problem-solving and adaptation skills.
- Positive attitude and high energy.
- 1-3 years of sales or sales support experience (technology industry preferred).
- Experience working in a team environment while maintaining independence.
- Demonstrated success in account penetration through email outreach (candidates must provide samples).
- Proven ability to overcome objections.
- Prior experience with Salesforce CRM and Pardot marketing automation tool.
- Bachelor's degree or equivalent work experience.
- Solid work ethic and a mature, professional demeanor.
- Comfort with cold calling and a self-disciplined, organized approach.
- Good understanding of business and technical concepts.
- Strong attention to detail and ability to navigate organizations from top down.
- Proficiency in Microsoft Office suite.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Ability to work at a computer and desk for extended periods.
- Extended hours on the phone may be required.
The Sales Development Representative role at MasterControl offers an exciting opportunity for driven, goal-oriented professionals to excel in a fast-paced, collaborative environment. By joining our team, you will contribute to our ongoing success by driving lead generation, nurturing prospects, and fostering valuable relationships with potential customers. If you possess the skills, experience, and passion for sales, we encourage you to apply and become an integral part of our world-class Sales Operations group.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- 100% medical premium coverage (yes, you read that right!)
- 401(k) plan with company match
- Generous PTO packages that increase with tenure
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
- Onsite physician and massage therapist
- Innovation center and gaming rooms at the office
- Dental/vision plans
- Employer paid life insurance policy
- Much, much more!
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status