Sales Engineer (New York, NY)
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role
We are seeking a Sales Engineer who thrives in complex and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with some of the world's most sophisticated enterprises and guiding them through their digital transformation journeys with Glia's solutions. The ideal candidate is a proactive problem-solver who excels in a collaborative setting and can lead projects and teams effectively.
This position serves as the technical expert supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of technical sales, proof of concept support, and continual technical guidance, providing a varied set of daily activities with our prospects.
What You'll Do:
Handle complex technical challenges, leveraging the support of managers and teams.
Expert in API data integrations and proficient with Glia products.
Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders.
Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives.
Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions.
Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
Able to utilize our entire library of stories and case studies to share knowledge and experiences across the Glia product set effectively.
Qualifications:
Must Have:
Strong hands-on coding ability (not just “technical aptitude”). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly.
Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).
Experience building small but real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions.
Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX).
Some customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with prospects.
Strong communication skills: asks great questions, can whiteboard/teach, and can present a point of view clearly (we can teach “sales engineering,” but not the core communication + technical foundation).
Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and operational realities).
Nice to Have
Prior Sales Engineer / Solutions Engineer / Solutions Architect title or demo/POC ownership experience.
CS degree or formal technical training (helpful, not required if the hands-on dev skills are strong).
Experience with contact center / CX tech and/or telephony/SIP/VoIP concepts (bonus, not required).
Background at orgs known for platform / custom development pre-sales (e.g., large enterprise software vendors with platform SE teams).
Benefits:
Stock options and Competitive salary
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com