Client Engineer Intern, Mexico City
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role:
As a Client Engineer Intern at Glia, you will support the Client Engineer Team in helping customers resolve technical challenges, learn how to provide proactive guidance, and gain hands-on experience with Glia’s technologies. This internship is designed to give you exposure to customer-facing engineering work, technical troubleshooting, and collaborative problem‑solving in a fast‑paced environment.
What you’ll do:
Assist in resolving technical inquiries from customers and partners using Glia’s Digital Customer Service platform.
Shadow and support engineers in setting up technical integrations with customer and partner teams (developers, architects, analysts).
Learn to collaborate with Product and Engineering teams by documenting issues in JIRA and communicating via Slack.
Participate in troubleshooting bugs and defects raised through the Service Desk or virtual channels.
Engage with cross‑functional teams (Engineering, Product Management, Customer Success) to see how solutions are developed collaboratively.
Requirements:
Currently pursuing a Bachelor’s degree in Software Engineering, Computer Science, or a related field.
Basic understanding of web technologies and APIs.
Strong interest in customer support, problem‑solving, and technical troubleshooting.
Good communication skills in English (reading, writing, listening).
Eagerness to learn in a fast‑paced, collaborative environment.
What you will get
Gain practical experience in technical troubleshooting and customer support.
Learn how APIs, RESTful technologies, and cloud solutions are integrated and maintained.
Develop communication skills for both technical and non‑technical audiences.
Understand how to prioritize tasks and manage workload in a dynamic environment.
Build confidence in working with modern web technology stacks.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com