The Sales Operations Associate serves as the final, critical link between a closed deal and a successful customer lifecycle. This role ensures that signed legal agreements, Salesforce Opportunities, and Quotes are accurately translated into executed Salesforce Contract records using customized internal automation. Rather than simple data entry, the position focuses on quality control, operational accuracy, and maintaining data integrity to support downstream processes such as renewals, reporting, and project delivery.
Major Responsibilities:
Contract Execution
Execute contract records in Salesforce using custom workflows and automation.
Ensure contracts align with organizational business rules and standards.
Automation Management
Trigger and manage automation that generates accurate renewal opportunities.
Monitor automation outcomes to ensure accuracy and consistency.
Project Initialization
Identify deals requiring professional services and initiate consulting project records.
Ensure project parameters and deal information are correctly mapped.
Data Integrity Auditing
Compare signed contracts with Salesforce data to identify discrepancies.
Resolve data issues before impacting reporting, renewals, or downstream processes.
Process Improvement
Partner with RevOps and Salesforce teams to improve automation and workflows.
Identify edge cases and operational gaps to enhance system efficiency.
Education and Experience:
Experience working with Salesforce is preferred but not required.
Background in sales operations, revenue operations, contract administration, or similar operational roles is helpful.
Strong attention to detail and ability to manage operational workflows with high accuracy.
Ability to work cross-functionally with sales, RevOps, and consulting teams to support deal execution and lifecycle processes.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
