Sales Support Specialist
Who We Are: At Golden Lighting, we combine big-brand recognition with a small-business heart. We design and manufacture lighting products found in homes across the country. As we enter a new phase of expansion, we are looking for the next generation of talent to help us streamline our sales operations.
Your Impact: You will be the heartbeat of the sales department. As a Sales Assistant Specialist, you ensure our customers get what they need, when they need it. Your work directly impacts our brand reputation and our bottom line, empowering our team to take on bigger accounts and more complex projects.
The Ideal Candidate:
- Thinker & Doer: You understand the business goals, but you also know how to execute the daily tasks to get there.
- Problem Solver: When a shipment is delayed or a customer has a question, you own the solution.
- Invested: You are looking for a place where you can plant roots, learn from seasoned sales pros, and grow your career alongside the company.
Requirements
About the Role: Are you a data-savvy people-person? Do you love solving problems with Excel one minute and hopping on a call to help a customer the next?
Golden Lighting is looking for a Sales Support Specialist to join our growing team. This role is the perfect launchpad for a recent college graduate or current student looking to build a career in business operations and sales. You won’t just be filing paperwork here; you will be managing critical data, supporting our top sales reps, and ensuring our customers have a world-class experience.
Why You’ll Love This Job:
- Impact: Your reporting and analysis will help leadership make real business decisions.
- Growth: We are a company of 30+ employees, which means you get mentorship, visibility, and a clear path to grow your career.
- Culture: We look for self-starters who want to own their work, not just follow orders.
What You’ll Do (Core Responsibilities):
1. Be the "Data Detective" (Reporting & Analysis)
- Manage and audit our eCAT system to ensure product data is 100% accurate.
- Use your love for numbers to build and maintain sales reports in Excel. You’ll track trends, spot opportunities, and keep the team informed.
- Turn raw data into actionable insights for the sales team.
2. Drive Sales Operations
- Collaborate with Marketing to ensure our product launches and promotions run smoothly.
- Take initiative on special team projects—we love it when you find a better way to do things!
What We’re Looking For:
- The Personality: You are energetic, approachable, and comfortable talking to anyone. You are a team player who works well with others but can also run with a project independently.
- The "Numbers" Mindset: You aren't scared of a spreadsheet. You actually enjoy organizing data and ensuring accuracy.
- The Drive: You are self-motivated. You don't wait for work to be handed to you; you look for ways to help.
Skills & Requirements:
- Excel Proficiency is a Must: You should be comfortable with formulas, formatting, and organizing large sets of data.
- Tech Savvy: Ability to learn new software (like our CRP and eCAT platforms) quickly.
- Communication: Strong written and verbal skills are non-negotiable.
Key Performance Indicators (How you win):
- Accuracy of your weekly sales reports.
- Response time and quality of customer interactions.
- Proactive support that keeps the sales team efficient.