Salesforce Business Analyst (QA)
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises and carriers, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.
About the role
As part of Expereo’s Digital Office operating under the Single-Threaded Owner (STO) model, the Salesforce Business Analyst (BA) will work within outcome-oriented, cross-functional squads across the Commercial XP and InLife XP domains. You will be responsible for translating complex business processes into Salesforce-enabled solutions, ensuring alignment between business needs, Salesforce capabilities, and technical delivery teams.
This role is ideal for someone who enjoys deeply understanding business workflows, shaping scalable Salesforce-based processes, and contributing to continuous improvement through structured analysis, documentation, and quality assurance.
Key Responsibilities
Business Requirements & Process Analysis
- Partner with Product Managers, architects, and business stakeholders to gather, refine, and document business requirements.
- Map end-to-end commercial and operational workflows (e.g., lead-to-cash, service lifecycle) and identify improvement opportunities.
- Translate business needs into user stories, acceptance criteria, and functional specifications aligned with Salesforce best practices.
- Facilitate workshops, process walkthroughs, and alignment sessions across squads.
Salesforce Solution Design Support
- Collaborate with Salesforce Developers and Engineers to design scalable solutions informed by documented requirements.
- Assist in creating data models, integration requirements, and security & access considerations, mirroring patterns used in the Salesforce Developer role.
- Validate proposed designs to ensure they align with customer-centric outcomes and architectural guidelines.
Quality Assurance & Testing (QA experience preferred)
- Write clear, testable acceptance criteria for all user stories.
- Develop and execute functional, regression, and integration test scenarios for Salesforce features.
- Validate automation, flows, integrations, and data mappings before deployment.
- Ensure that delivered solutions meet performance, data quality, and reliability expectations.
Cross-Functional Collaboration
- Work closely with technical squads, frontend & backend engineering, and DevOps teams to ensure solution alignment, similar to collaboration patterns in the Developer role.
- Communicate progress, risks, and dependencies to stakeholders and leadership.
- Promote standardization of business processes and help teams adopt shared Salesforce capabilities.
Continuous Improvement & Innovation
- Identify opportunities for automation, simplification, and improved user experience on Salesforce.
- Contribute to the evolution of Salesforce governance, standards, and reusable business components.
- Support innovation initiatives such as AI-assisted workflows and data-driven decision tools (mirroring innovation expectations from the Developer role).
Requirements
Must-Have Qualifications
- Proven experience as a Salesforce Business Analyst (typically 3+ years), preferably in enterprise or B2B environments.
- Strong understanding of Salesforce Clouds (Sales Cloud, Service Cloud), data model structure, security model, and declarative capabilities.
- Hands-on experience defining business requirements, writing user stories, and conducting structured process analysis.
- Experience designing and validating Salesforce automations (Flows, validation rules, approval processes).
- Ability to work in cross-functional, outcome-driven squads, consistent with the STO model.
- Strong problem-solving skills and ability to decompose complex business scenarios.
Nice to Have
- Experience working in telecom, connectivity, or other complex B2B environments.
- Knowledge of Salesforce CPQ, order management, or billing solutions (e.g., Enxoo BSS/Billing)
- Exposure to adjacent platforms such as Mendix or ServiceNow and their integration with Salesforce.
- Understanding of modern software engineering practices such as Git-based version control and automated testing pipelines.
- Salesforce certifications (BA, Administrator, Consultant, or App Builder).
Mindset
- Builder mentality with strong ownership and accountability for outcomes, not just outputs.
- Code first, automation first approach, always looking to remove manual work and standardize patterns.
- Curiosity to work across the stack and learn from adjacent domains (back end, data, architecture) to increase team resilience.
- Collaborative, positive attitude aligned with an international, diverse environment
Benefits
What We Offer
- A dynamic, international work environment with growth opportunities
- Exposure to cutting-edge technologies and large-scale global networks
- Learning and development support to build your career in product management
- Competitive compensation and benefits
- Private Healthcare Plan
- Pension Plan
- Hybrid working
- 25 days Holiday
Beyond the Job
We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.
EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.