SAP Environments, Roles & Authorisations Lead

EMEA SAP Environments, Roles & Authorisations Lead plays a vital role in supporting and enhancing Colliers’ SAP Public Cloud Finance and HR platforms across the EMEA region, with a specific focus on managing environments as well as roles, security and authorisations.

As Colliers EMEA continues its SAP transformation journey, the successful candidate will join a growing team responsible for service delivery and continuous improvement of SAP applications (S/4HANA Public Cloud; Success Factors; Employee Central Payroll; Concur; CPEA; BTP Services).

Purpose of Role:

The SAP Environments, Roles & Authorisations Lead is accountable for the end-to-end governance, stability, and operational excellence of SAP Public Cloud landscapes (S/4HANA Public Cloud; Success Factors, BTP etc.) and the design, build, and ongoing management of SAP security roles, authorisations, and access controls.

This role ensures that SAP environments are fit-for-purpose, consistently available, properly controlled, and aligned to change/transport standards—while ensuring that user access is secure, compliant, auditable, and aligned with segregation of duties (SoD) requirements.

Role Overview and Responsibilities:

 SAP Environment & Landscape Management (Public Cloud)

• Own and manage the SAP environment strategy for all SAP Platforms including SAP S/4HANA Public Cloud, SAP Success Factors, Employee Central Payroll, as well as the BTP and other integrated platforms.
• Maintain and publish the environment calendar (release windows, regression testing periods, cutovers, maintenance windows, blackout periods).
• Plan and coordinate system refreshes, client copies, data loads/masking, and environment readiness activities for releases and projects.
• Ensure environment stability through proactive monitoring, capacity planning, housekeeping, and incident/problem management.
• Coordinate with Basis/Hosting/Infrastructure teams to manage downtime windows, patching, upgrades, performance tuning, and system availability.
• Define and maintain environment standards: naming conventions, access restrictions, schedule calendars, and release activity checklists/runbooks.
• Work with SAP4ME support contacts and implementation/AMS partners to manage service issues, escalations, and root-cause analysis

Release & Change Governance

• Lead governance for SAP half-yearly releases, hotfixes, and mandatory upgrades.
• Assess release impacts, coordinate regression testing, and manage business readiness and communications.
• Ensure adoption of new functionality aligns with business priorities and roadmap.
• Govern configuration changes using Public Cloud extensibility standards (in‑app extensibility, key user tools, BTP extensions).

Security, Access & Compliance

• Own SAP S/4HANA Public Cloud, SAP Success Factors user access and role governance, including business roles, catalogs, spaces, and pages.
• Ensure robust joiner/mover/leaver processes and periodic access reviews.
• Oversee Segregation of Duties (SoD) risk management and mitigating controls (via SAP GRC or equivalent processes).
• Support internal and external audits, ensuring access, change, and operational controls are auditable and compliant.

Integration & SAP Landscape Support

• Understand and support (when required) integrations between S/4HANA Public Cloud, SAP Success Factors and other enterprise systems (SAP and non‑SAP).
• Support SAP BTP, middleware, and identity teams to ensure secure and resilient integrations.
• Maintain visibility of the wider SAP landscape (BTP, Analytics Cloud, SuccessFactors, Ariba, etc.).

Continuous Improvement & Roadmap

• Drive continuous optimisation of business processes using SAP standard innovation.
• Identify automation and simplification opportunities using SAP tools and best practices.
• Contribute to the delivery of an ongoing improvement roadmap aligned to SAP innovation cycles and business strategy.

General Responsibilities

• Act as a liaison between technical teams, business users, and developers to expedite development and improve service delivery.
• Troubleshoot and resolve functional, configuration, and data-related issues within SAP environments.
• Provide 2nd/3rd line support and liaise with SAP and AMS providers to ensure expert-level resolution.
• Perform Root Cause Analysis (RCA) for production errors and recommend long-term fixes.
• Collaborate on the design, development, and release of software changes aligned with architectural standards and Colliers IT strategy.
• Produce business analysis deliverables using Colliers-standard documentation and tools.
• Identify and manage technical projects to maintain service levels and improve platform performance.
• Support system integration design and implementation across all SAP Systems (S/4HANA, Success Factors, Employee Central Payroll, BTP, Ariba CIM, Concur, SAC) and any 3rd party integrated systems.
• Maintain and update technical documentation in line with configuration changes.
• Conduct quality assurance to ensure compliance with functional and technical specifications. Ensure all required testing is completed prior to any changes or enhancements are implemented.

Collaboration and Stakeholder Management:

• Engage with key stakeholders in EMEA Finance, Business Process Owners, Colliers Technology, SAP and AMS Partners to support platform operations and future enhancements.
• Work closely with the SAP Programme Team and Implementation Partners during rollouts and onboarding of new countries or business units.

• Communicate progress, challenges, and recommendations to stakeholders and senior management. Demonstrate strong organisational skills and a proactive approach to improving Colliers Technology services.
• Ability to work well under pressure in a diverse and dynamic environment, effectively prioritising multiple issues simultaneously.

Technical Expertise and Troubleshooting:

• Proven experience managing SAP S/4HANA Public Cloud and SAP Success Factors in a live, business‑critical environment.
• Experience in SAP BAU Support or implementation roles, ideally 5–10 years.
• Strong understanding of RISE with SAP, SAP support models, and cloud service operations.
• Experience with quarterly release management and business impact assessment.
• Solid knowledge of SAP Public Cloud security and role concepts (business roles, catalogs, spaces/pages).
• Experience with SAP BTP, in‑app and side‑by‑side extensibility.
• Knowledge of SAP integration patterns and middleware platforms.
• Strong governance mindset with experience balancing control and agility.
• Familiarity with SDLC, Agile methodologies, and tools such as JIRA.
• Excellent stakeholder and vendor management skills.
• Creation of knowledge articles and training materials to support adoption and resolve common issues.
• Stay current with industry trends and SAP certifications relevant to the role.
• Experience operating in an IT Service Management system, preferably ServiceNow.

Qualifications

• Bachelor’s degree in Finance, Accounting, Supply Chain, Information Technology, or a related field (or equivalent practical experience).
• Minimum of 3 years’ experience in SAP S/4HANA Public Cloud
• ITIL certification (desirable).
• Consultative mindset, self-directed, and capable of working independently in a dynamic environment.
• Commitment to customer service and continuous improvement.
• Excellent communication and stakeholder management skills.