Senior Account Director
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem.
The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with a strong understanding of how enterprise opportunities are developed both directly and through partner-led routes to market.
Crucially, the ideal candidate will arrive with a demonstrable network across the relevant partner ecosystem, enabling immediate engagement with key MSPs, platform partners and enterprise stakeholders. This individual will be comfortable operating in complex partner environments, opening strategic conversations and building momentum from the outset.
This role is ideal for someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements.
What You'll Do:
- Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth’s position within the contact centre technology landscape.
- Engage with platform providers, MSPs and system integrators to ensure Bandwidth’s voice and messaging capabilities are embedded within the technologies powering modern customer engagement.
- Identify and develop enterprise opportunities shaped through partner ecosystems, working collaboratively with MSPs and platform partners to support customer adoption.
- Help expand Bandwidth’s presence and brand recognition within the European contact centre ecosystem, particularly across CCaaS and AI-driven customer engagement platforms.
- Shape and progress complex opportunities involving multiple stakeholders across partner organisations and enterprise customers.
- Develop and maintain a strong pipeline of ecosystem-influenced opportunities, ensuring clear visibility into deal progression and forecast health.
- Collaborate closely with internal teams across product, marketing and sales to support partner engagement and market expansion.
- Provide ecosystem insight and market feedback to help refine Bandwidth’s partner strategy and routes to market across Europe.
What You Need:
- Bachelor’s degree in Business or a related discipline.
- 10–15+ years of experience in enterprise technology sales, with a strong track record of driving commercial outcomes and building sustainable enterprise revenue.
- Experience developing enterprise opportunities both through direct engagement and partner-led routes to market.
- Deep experience working with partner ecosystems, including MSPs, strategic alliances and system integrators.
- Strong understanding of partner engagement models, including Sell-To, Sell-Through and Sell-With motions.
- Established credibility within the contact centre, CCaaS, UCaaS or communications platform landscape.
- Demonstrated ability to shape and progress complex opportunities across multi-partner ecosystems.
- A demonstrable network of relationships across relevant MSPs, platform providers and ecosystem partners.
- A hands-on approach to building pipeline and progressing opportunities in collaboration with partners and internal teams.
- Strong pipeline management and forecasting discipline, with experience operating within a forecast-driven sales environment.
- Strong analytical, problem-solving and collaboration skills.
- Experience operating within structured sales methodologies such as MEDDPICC, Value Selling or similar frameworks.
Bonus Points:
- Experience working within customer experience, CRM or contact centre ecosystems.
- Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot or similar technologies.
- Understanding how AI, CCaaS and communications infrastructure intersect to support modern customer engagement journeys.
- Experience working closely with MSPs or system integrators supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, RingCentral or similar ecosystems.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.