Sr. Product Manager, AI Voice & Messaging Agents
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Nine months ago, we launched the Bandwidth Innovation Studio—a high-velocity "startup-within-a-giant" designed to move with the speed of a venture team while leveraging our global scale. We are seeking a Senior Product Manager to lead our flagship platform initiative: AI Voice Agents for SMBs.
This is a Founding Product Manager role. You will be deeply integrated with a high-caliber, T-shaped engineering team that already has a strong product mindset. Your differentiator isn't just managing a backlog—it’s your Product Taste. You have the intuition to advocate for superior UX and the design sense to turn complex AI workflows into a turnkey, white-label product that any reseller can deploy with ease.
What You'll Do:
- Design the Frictionless Journey: Own the end-to-end experience from demo to launch. While engineering handles the AI "weeds," you obsess over the path to the "aha!" moment.
- Close the Feedback Loop: Rapidly gather and synthesize feedback from partners and SMBs. You’ll turn qualitative insights and market performance data into high-tempo product refinements.
- Lead High-Impact Product Strategy: Partner closely with senior engineers on technical trade-offs while maintaining a relentless focus on "magical" product experiences.
- Architect a B2B2B Platform: Build a wholesale engine that empowers thousands of resellers to offer AI-as-a-Service to their customers.
- Master Zero-Touch Onboarding: Solve the configuration puzzle, enabling non-technical partners to launch a custom AI agent in under 10 minutes.
- Arbitrate Quality: Set the standard for voice interactions and setup flows, ensuring every touchpoint is professional and intuitive.
- Key Objectives:
- Scale: Support tens of thousands of active agents with enterprise-grade reliability.
- Speed: Achieve 10-minute "Zero-Touch" onboarding for partners.
- Consistency: Maintain a 90%+ Task Completion Rate (TCR) for scheduling.
- Market Validation: Translate initial "Anchor" partner feedback into a scalable product roadmap that drives measurable ARR growth.
What You Need:
- 5-8 Years of PM Experience: Proven track record in high-growth SaaS or platform environments.
- 0-to-1 Success: Experience leading a product from initial concept to scaled market launch.
- AI/ML Fluency: Direct experience launching AI-native features; familiar with LLMs and conversational AI, and have designed, shipped agentic LLM products.
- Design & UX Obsession: A portfolio demonstrating "frictionless" design and simple onboarding flows.
- B2B/Platform Background: Experience with white-label solutions or partner-facing APIs is highly preferred.
- The Mindset:
- Exceptional Intuition: You instinctively identify friction and know how to fix it.
- Market Curiosity: You are obsessed with understanding how the product is performing in the wild. You don't just ship; you validate success through data and user impact.
- Technical Fluency: You can "hang" with senior engineers on technical constraints like latency and RAG.
- Entrepreneurial Spirit: You thrive in ambiguity and prefer shipping and iterating on a weekly cycle.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.