Senior Account Manager
$130k - $150k USD
About IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) organizations deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.
Role Overview
The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients. This person will blend commercial acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion and long-term growth.
You’ll work hand-in-hand with our Sales team on handoffs, and Client Success, Implementation and other Client Delivery teams to drive adoption, satisfaction and retention across your accounts.
Key Responsibilities
Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams
Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams-becoming a go-to connector who routes client needs efficiently to the right stakeholders without unnecessary handoffs
Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
Lead quarterly business reviews and strategic planning sessions with clients
Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
Requirements
5-8+ years of experience in account management, client partnerships or commercial roles within healthcare technology, population health or SaaS environments
Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
Excellent communication, negotiation and relationship-building skills
Commercial mindset with demonstrated ability to drive renewals, upsells, and revenue expansion
Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
Proficiency with CRM systems and project management tools
Experience with EMR software is a plus
What We Offer
Competitive salary and benefits package
Opportunity to work with a passionate and innovative team
Professional development and growth opportunities
Flexible work environment
Compensation: The base salary range for this role is $130K-$150K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.
Work location: This is a fully remote role based in the United States.
Sponsorship: This position is not eligible for sponsorship.