Senior Client Support Specialist

Summary of the Role:

· Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders

Responsibilities:

· Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date

· Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant

· Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required

· Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)

· Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions

· Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business

· Monitor assigned clients’ position & receivables

Qualifications

Education:

· BA or equivalent – a focus on Commodity Trading, Logistics or Management is a plus

· Other certifications are a plus

Experience:

· 5 years of experience in Logistics & shipping 

· Experience in an international environment/ global collaboration

· Experience in coffee trade logistics is a plus

· Experience in Customer Service is a plus

Additional Information

We offer:

· A fun working environment in a fast-growing company

· A supportive and collegial team

· Unique insights into the coffee world

· Potential for growth in a diverse and fascinating sector

· A competitive remuneration

· Free coffee around the clock