Senior Commercial Business Partner
$146k - $172k USD
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We're scaling a Commercial Finance & Analytics function that empowers business leaders to make smart, data-informed decisions. We're looking for a sharp, commercially minded, and analytically driven business partner to join the team — someone who thrives at the intersection of data, storytelling, and strategic influence.
As our Senior Commercial Business Partner, you'll work hand-in-hand with our VP of Commercial for the US, translating complex data into clear strategic direction and helping drive sustainable growth. This is a high-impact role that goes well beyond reporting: you'll be a trusted advisor, a compelling storyteller, and a proactive driver of commercial performance. You'll shape the conversation in the room — not just support it.
Reporting into the Senior Director of Commercial Finance and working closely with Sales Operations and Data Analytics teams, you'll be the connective tissue between data and decision-making across the US commercial organization.
What you'll be doing
Be the strategic partner to the US VP
- Act as a trusted advisor and thought partner to the VP of US Commercial, bringing clarity and confidence to strategic decisions through data-driven insight.
- Proactively surface risks, opportunities, and performance trends before they're asked for — guiding the VP with a clear point of view, not just a set of numbers.
- Prepare and deliver compelling presentations and performance narratives to senior leadership, making complex analysis accessible and actionable.
Bring data to life
- Own the design and work with the wider data teams on developing visually engaging dashboards and reporting tools (Looker, Salesforce) that tell the story of commercial financial performance across the full sales funnel.
- Go beyond the "what" to explain the "why" — translating metrics into meaningful narratives that drive action.
- Identify trends, patterns, and anomalies in commercial data to generate insights that directly influence go-to-market strategy.
Drive commercial performance and planning
- Develop, monitor, and evolve commercials financial targets and KPIs across the sales funnel, partnering with Sales Operations to ensure forecast accuracy and pipeline visibility.
- Support budgeting and headcount planning cycles, providing the analytical backbone to commercial decisions.
- Contribute to strategic projects such as pricing model development, territory design, incentive structuring, and product monetization.
- Partner with regional commercial teams to develop accurate sales forecasts and headcount plans.
- Support the FP&A team in delivering accurate local P&Ls, including expected cost and bookings projections.
Champion continuous improvement
- Proactively identify inefficiencies and recommend solutions — whether through process improvements, new analytical frameworks, or smarter use of tooling.
- Share best practices across the broader Commercial Business Partnering team and help raise the analytical bar across the organization.
- Build strong, lasting relationships with senior managers, Sales Operations, and Data Analytics to ensure alignment and collaborative execution.
Who you are
- You have proven experience in a commercial business partnering, sales analytics, or commercial finance role — ideally within a SaaS or subscription-based environment.
- You're a natural storyteller with data: you don't just build models and dashboards, you shape narratives and influence decisions with them.
- You're proficient in Looker and/or Tableau, and comfortable working within Salesforce and CRM ecosystems. You go well beyond Excel.
- You have strong analytical skills and the ability to work with large, complex datasets — distilling them into clear, prioritized insights for senior audiences.
- You're commercially minded, with an understanding of SaaS business models, go-to-market strategy, and sales funnel dynamics.
- You're confident presenting to and engaging with senior stakeholders, including VP and executive level — you hold your own in the room.
- You're proactive, curious, and impact-driven — you spot the question behind the question and bring the answer before it's asked.
- You can balance strategic thinking with the willingness to get into the detail when it matters, without losing sight of the big picture.
- You bring a collaborative mindset and take pride in building trusted relationships across teams, regions, and functions.
What's in it for you
- A competitive base salary range of $146,000 to $172,000 (dependent on experience), plus bonus
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days + 10 paid holidays per year
- Two paid volunteering days a year
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist
- Full health insurance
- 401k matching contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace
- Paid parental leave
- A vibrant New York office with a rooftop deck, foosball table, unlimited snacks and drinks, and regular team events
- Regular opportunities to connect with fellow Trusties through company-wide celebrations, ERG activities, and team socials
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences and how you'll contribute to our culture. So even if you don't feel you meet every requirement, we'd still love to hear from you.
#LI-JL1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.