VP of GTM Technology
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
At Trustpilot, we believe trust is built not only through great products, but through seamless, intelligent systems that empower our people to deliver exceptional experiences at scale. As we continue our journey to become the universal symbol of trust, our Go-to-Market teams play a critical role in connecting businesses and consumers around the world - and the technology that powers them has never been more important.
We’re looking for a VP of Go-to-Market Technology who can think strategically, operate at scale, and build the systems that enable our Commercial, Customer, and Trust teams to perform at their very best. You’ll have the opportunity to shape the backbone of our global GTM ecosystem - from Salesforce architecture to localisation and automation - ensuring our technology drives productivity, efficiency, and measurable business impact.
This isn’t just about maintaining systems. It’s about modernising our GTM landscape, addressing technical debt, unlocking smarter workflows, and building new capabilities that support our next phase of growth. If you’re passionate about translating business strategy into scalable technology solutions, leading high-performing teams, and turning complexity into clarity, this role is for you.
Reporting to the Chief Technology Officer, you’ll act as the strategic owner of all Go-to-Market Technology at Trustpilot. You’ll work closely with the Chief Revenue Officer, Chief Trust Officer, and Chief Customer Officer, partnering across functions to ensure our GTM systems are resilient, innovative, and built for the future.
What you'll be doing:
- Lead Trustpilot’s global Go-to-Market Technology strategy: Define and execute a clear 1-year game plan and 3-year strategy that aligns GTM technology with our broader business ambition. Ensure technology is not just a support function, but a strategic driver of commercial outcomes.
- Own the performance, stability, and scalability of our GTM systems: Be accountable for the safety, security, spend, and resilience of the platforms that enable hundreds of Trusties and support tens of thousands of businesses worldwide.
- Modernise and evolve our GTM architecture: Oversee the technical architecture across our GTM ecosystem - primarily Salesforce Sales, Service, and Marketing Clouds - ensuring alignment with our overall technology strategy. Address technical debt while building innovative new capabilities that improve productivity and customer outcomes.
- Partner cross-functionally to unlock impact: Collaborate closely with Commercial, Customer, Trust, Product, and Engineering leaders to shape roadmaps and influence priorities. Ensure GTM technology initiatives directly enhance productivity, efficiency, and business performance. Participate in monthly Technology SteerCo sessions in Copenhagen.
- Build and inspire a high-performing team:Lead a diverse organisation including Salesforce Administrators and Developers, Business Analysts, and Localisation Managers. Recruit, develop, and retain top talent while fostering a culture of innovation, accountability, and continuous learning.
- Drive operational excellence:Establish and uphold best practices across administration, development, testing, deployment, and localisation. Ensure disciplined budget management and thoughtful resource allocation to maximise impact.
- Champion innovation and emerging technologies:Stay close to market trends and evolving GTM SaaS capabilities. Evaluate and introduce technologies that enhance automation, insight generation, and workflow optimisation across marketing, sales, and support.
- Influence at the highest levels: Serve as a trusted advisor to senior stakeholders, guiding informed decision-making through clear communication, strong business acumen, and data-driven insight. Represent Trustpilot’s vision externally with key partners and forums where relevant.
Who you are:
- A strategic GTM technology leader: You bring significant experience leading Go-to-Market technology in fast-paced, high-growth, globally distributed SaaS environments. You understand how marketing, sales, and customer organisations operate - and how technology can accelerate their success.
- A Salesforce expert with architectural depth: You have deep expertise across Salesforce Sales, Service, and Marketing Clouds, with a strong grasp of architecture, governance, and scalability. You’ve successfully balanced modernisation efforts with the delivery of new capabilities.
- A builder of high-performing teams: You have a track record of recruiting, developing, and inspiring diverse technical teams. You create clarity of direction while empowering your leaders and specialists to thrive.
- Strategic yet pragmatic: You’re comfortable operating in ambiguity, shaping long-term strategy while ensuring disciplined execution. You connect technology decisions directly to productivity gains and commercial impact.
- Data-informed and commercially minded: You use data to guide prioritisation, measure performance, and identify opportunities for improvement. You understand the commercial drivers of a SaaS business and can translate them into scalable systems.
- An influential collaborator: You bring strong interpersonal skills and emotional intelligence, enabling you to align diverse stakeholders around shared outcomes. You communicate complex ideas clearly and build trust at all levels of the organisation.
- Curious and future-focused: You stay ahead of emerging technologies and evolving GTM tooling, continuously seeking smarter, more scalable ways to power growth.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- Private Medical Insurance
- Critical Illness Cover
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.