Senior Customer Service Executive (Order Management/Merchandiser) (English OR Chinese-English speaking)
1. Handle order processing in accounts:
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return, defected labels in handling process properly
Qualifications
Bachelor’s degree.
At least 03 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...
Strong written, verbal skills in English or English- Chinese bilingual is an advantage.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
Excellent customer service & presentation skills.
Willing to work OT if any.