Senior IT Administrator

About Odin Mortgage & Tax

Odin Mortgage & Tax is the global leader in Australian mortgage brokering and tax services for Australian expats and overseas investors. With offices in Hong Kong, Singapore, Nepal, and soon Australia, we’re on a mission to become the #1 choice for Australian mortgage and tax services worldwide.

Do Our Values Resonate with You?

At Odin, we operate with high agency, deep accountability, and an obsession for delivering exceptional customer service. We don’t wait to be told—we act, we take ownership, and we strive to be 1% better every day. If this resonates with your approach to work, we’d love to hear from you.

Why Join Odin Mortgage & Tax?

As our Senior IT Administrator, you’ll play a key role in enabling productivity and stability for our growing team. You’ll ensure our systems run smoothly, users are supported, and technology scales with the business. If you’re a self-starter with strong technical instincts and a service-first mindset, this is your opportunity to:

• Lead device setup and IT onboarding across departments
• Support a digital-first team with reliable, secure technical operations
• Own preventive maintenance routines and help build internal documentation
• Collaborate with People & Culture on seamless offboarding, InfoSec training, and system access
• Work in a high-trust, performance-driven culture with ongoing learning opportunities and perks

About the Role

We’re hiring an Senior IT Administrator based in Kathmandu to provide hands-on technical support, maintain Odin’s office infrastructure, and contribute to scalable, secure IT processes. You’ll serve as the first point of contact for internal tech issues and help improve the employee experience through proactive system management.

Key Responsibilities

1. Core IT Operations

• Set up and maintain laptops, OS, core software, email, VPN, and security tools.
• Troubleshoot and resolve daily IT issues across hardware, OS, network, and antivirus.
• Proactively monitor office WiFi and network health.
• Coordinate with vendors for escalations and repairs from open to close.
• Own end-to-end onboarding and offboarding.
  ◦ Laptop provisioning and returns.
  ◦ Account creation and deactivation.
  ◦ Access rights and permissions.

2. Systems, Documentation & Control

• Maintain a single source of truth IT asset register.
  ◦ Devices, serials, users, status, location, and lifecycle.
• Write clear SOPs for repeatable work.
  ◦ If it happens twice, it gets documented.
• Run scheduled device health checks.
  ◦ OS updates
  ◦ Encryption
  ◦ Antivirus
  ◦ Disk health
  ◦ Patch status
• Flag risks early with clear options and recommendations

No vague warnings. No suprises.

3. Security & Trust

• Enforce least-privilege access across systems and devices
• Support rollout of baseline security standards
  ◦ MFA/2FA
  ◦ Strong password
  ◦ Device encryption
  ◦ Screen locks
  ◦ Phishing awareness
• Misuse of access or manipulation of records = immediate exit.
• Maintain absolute integrity in all systems and records
  ◦ You do not alter logs, access records, metrics, or data to make yourself look good
  ◦ You are comfortable with audits of your work and systems

Requirements

Required Experience

• 2+ years in IT support, systems administration, or helpdesk.
• Hands-on experience with Windows and macOS.
• Working knowledge of networking basics (IP, DNS, DHCP, WiFi).
• Experience managing IT inventory and user access.
• Proven ability to operate independently

Favorable Experience

• Experience in a startup or fast-growing company
• Admin experience with Google Workspace or Microsoft 365
• Familiarity with remote support tools like AnyDesk or TeamViewer

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or related field
• Industry certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
• Strong communication skills with the ability to explain tech to non-tech users
• Logical thinking, a proactive mindset, and high ownership

Required Skills

• Strong diagnostic skills for IT support across hardware, OS, and network
• Ability to manage multiple priorities and respond quickly to urgent needs
• Knowledge of basic networking principles (IP, DNS, DHCP, wifi)
• Excellent documentation and organizational practices
• Aligned with Odin’s values: Act Like You Own It, Better Every Day, Wow Experience

Benefits

• Competitive salary
• Daily office breakfast & lunch
• 5-day work week (Mon–Fri), onsite
• Social Security Fund (SSF) enrollment
• 6:30 AM – 3:00 PM (your evenings are yours!)
• Medical & accidental insurance
• Work with a high-agency, globally distributed team and more