Senior IT Service Desk Engineer

Senior IT Service Desk Engineer

London | Onsite five days a week
Salary £37,000-£45,000 per annum

Join a company that puts people first in a role where your work is visible, valued and makes a difference each day.  You will be the face of IT support in our new central London office; a great location with a modern environment designed to support how we work.

This role has become available due to internal promotion, which reflects the progression, learning and support on offer.

What you will do

As the trusted onsite contact for the London office, you will support colleagues across the business by taking on a wide range of technical problems. This ranges from everyday device faults to deeper investigations.  You will:

• Resolve incidents and service requests, troubleshooting a wide range of issues
• Manage assets with care and accuracy
• Contribute to ongoing improvement work across the team
• Support major incidents and problem investigations
• Prepare clear documentation and user guidance
• Support and mentor colleagues when escalations are needed
• Help with the introduction of new technologies
• Attend quarterly meetings in our Wellingborough office, to maintain team cohesion and keep you connected with the wider group. 

Why join us?

• As the main onsite IT presence in our London office, you will have a direct impact on colleagues’ day to day experience
• You can shape your own development; we offer a generous learning budget and encourage certifications.
• You will have the freedom to get involved in wider technology projects if you want to stretch yourself.
• You will be fully backed by the wider IT service desk and technology team. 

What we are looking for 

• At least three years in a similar technical support role.
• ITIL v4 Foundation certification.
• Strong problem-solving skills with the ability to learn new technologies.
• Able to manage workload effectively with good attention to detail.
• Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.
• Able to explain technical information in a clear and practical way.
• Confident supporting colleagues face to face.
• Experience in regulated environments is helpful but not essential. 

Our commitment to inclusion

At Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.

As a proud Disability Confident Committed employer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.