Senior Manager, Transportation

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Manager, Transportation to join our Operations Team. This individual will report into our Director, Fulfillment and will lead a team focused on operational efficiency, driver performance, route optimization, and service reliability while working cross-functionally with Fulfillment, Supply Chain, Customer Service, and Technology teams.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

About 40% of the year, this role will entail traveling to our on-site fulfillment/office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST

Base Salary: $145,000 – $180,000 per year

Responsibilities: 

• ​Build out hub and spoke network inclusive of facilities, personnel, and processes
• ​​Supervise and serve as main point of contact for local FC delivery management, drivers, fleet, transportation software, as well as inter-departmental transfer shuttles​
• ​Train drivers and operations staff on adherence to compliance standards​
• ​Develop and implement preventive maintenance schedules to ensure vehicle reliability and longevity​
• ​Ensure compliance with safety standards, regulations, and company policies, including driver training, certifications, and licensing requirements​
• ​Maintain accurate records for audits and inspections, including maintenance logs, insurance documents, and vehicle registrations​
• ​Develop network design requirements driving capacity, efficiency, and cost in our transportation network​
• ​Define metrics to measure transportation performance and drive continuous improvement by identifying ways to streamline processes and reduce non-value added work, while maintaining a high level of on-time delivery percentage
• ​Escalate problems or variance in the information and data to the relevant owners and teams, and follow through on resolutions to ensure they are delivered​
• ​​Communicate with both internal and external customers to deliver a high level of customer satisfaction to the end-users of our product(s)​
• ​Ensure vendor contracts are in line with market standards and negotiated for optimum pricing​

Requirements: 

• ​High School Diploma or GED Equivalent
• ​7-10 years of transportation industry experience​
• ​​Fundamental understanding of supply chain and logistics concepts​
• ​​Strong problem-solving, time management, communication, multi-tasking, attention to detail, and interpersonal skills​
• ​​Experience with routing software, telematics, and fleet management​
• ​Understanding of DOT regulations, safety standards, and industry best practices​
• ​Proficiency in data analytics and reporting​
• ​Ability to travel as needed to driver-facing facilities for hiring, training, and coaching​

Preferred Qualifications: 

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance –We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth –We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.