Senior Product Manager - Growth and Customer Experience
Location: Full Onsite. Berlin Mitte, Germany.
About the Company
The AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform.
Its proprietary AI stack digitizes and automates the full lifecycle of materials trade — from procurement and pricing to inventory, logistics, and embedded financing — replacing thousands of manual, relationship-driven processes with real-time orchestration.
Buyers gain instant quotes, reliable availability, and predictable delivery through a unified operating system. Suppliers benefit from accurate forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. The company partners with leading brands to run both dropship and cross-dock fulfillment motions for large-scale transactions, turning global supply chains into predictable, repeatable, software-like workflows.
Backed by top-tier investors and institutional financing partners, the company has scaled to triple-digit-million GMV, operates across six international markets, and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia, it is building the world’s first industrial-grade AI operating system for materials — redefining how global trade works in one of the world’s largest and most essential industries.
What you will do
As a Product Manager for Growth, Customer Experience & AI Automation, you will drive platform growth and own the demand side by combining data, AI, and automation
Your mission: drive acquisition, conversion, and retention by building a best-in-class B2B customer experience powered by data and automation.
You are responsible for the full buyer journey — from first touch to repeat purchase — across Sales, quoting, checkout, delivery visibility, and after-sales.
You will:
Translate revenue and growth targets into a clear product roadmap with measurable impact (conversion rate, repeat rate, margin per customer, automation rate).
Own the buyer journey end-to-end: quoting, dynamic pricing, checkout, payment terms, delivery tracking, and support.
Design intuitive, high-performance interfaces (buyer app, WhatsApp flows) that reduce friction and increase speed.
Use data to identify growth bottlenecks (drop-offs in quoting, price sensitivity, delivery delays, payment term friction) and ship improvements fast.
Build and optimize pricing logic, margin logic, and payment term orchestration in collaboration with Finance.
Work closely with Sales to improve conversion and reduce manual workload through product and workflow improvements.
Drive retention through demand planning tools, reorder logic, wallet visibility, and proactive delivery communication.
You own measurable growth impact — not features.
What you bring
5+ years product experience in a fast-scaling B2B marketplace, SaaS, fintech, or commerce environment.
Strong growth mindset: you think in funnel metrics, unit economics, and retention curves.
Experience improving conversion, NRM, and customer lifetime value.
Strong product sense for UX and interface design — you care about clarity, speed, and friction removal.
You are comfortable working with AI and data teams, understanding system architecture and how intelligence flows between services (APIs, LLMs)
Highly analytical: comfortable working with SQL, BI tools, and operational datasets.
Experience working closely with Sales and Revenue teams.
Execution-driven: you ship, measure, iterate.
Fluent in German and English.
What we offer
A high-impact role at the intersection of Product, Growth, and AI Automation in one of Europe’s fastest-scaling company.
The opportunity to build and scale AI agents and automation loops that directly impact customer growth, margin, and efficiency.
High visibility impact on revenue and margin
Strong founder access and fast decision-making
Office in central Berlin, Mitte
We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.