Senior Product Manager

WHO YOU ARE:

The Senior Product Manager, manages research and development activities relating to the design and development of software or hardware products and qualification or re-qualification of new and existing products. The Product Manager uses their proven ability to strategize the full lifecycle of a product - from conception through release. This individual will confidently lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

WHAT YOU’LL DO:

• Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Collaborate closely with operations and technology leaders to analyze manual processes within the PeopleSoft ERP ecosystem, identify high-impact and high-effort workflows, and lead prioritization and automation efforts that streamline operational efficiency.
• Conduct discovery sessions with internal operations teams and external clients to gather and document requirements, including accounting and finance-related workflows, and translate them into clear product requirements and user stories.
• Completing research and providing analysis as needed to support Management in decision making
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership

WHAT YOU’LL NEED:

• 8+ years of experience as a Product Manager, including analyzing software/product design, development, and deployment
• A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
• Proven ability to translate operational or accounting workflows into automation opportunities and productized solutions.
• Hands-on experience authoring and interpreting API specifications and working directly with developers, QA, and architects in an SDLC environment.
• Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
• Basic understanding of technology system interfaces and data integration, networks, and operating systems
• Proven background in process automation and/or robotic process automation (RPA)
• Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
• Basic knowledge of SQL, client/server, and network environments
• Expert level communication, interpersonal, critical thinking and troubleshooting skills
• Microsoft PC software experience (i.e., Excel, Word, Access and Project)
• Willingness to develop industry-related knowledge
• Analytical, organized with excellent written and verbal communication skills
• Must be a self-starter, flexible and motivated

BONUS POINTS:

• 2+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
• Knowledge of Business Process Modeling using decision tables/trees and data flows.
• Basic knowledge of SQL, client/server, and network environments.
• Strong customer service and relationship management skills with the ability to interact successfully across all levels of the organization.
• Willingness to develop industry-related knowledge and continuously improve domain expertise.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $120,000 - $160,000 dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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