Senior Program Manager, D2C

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As a Senior Program Manager, you’ll drive complex cross-functional initiatives that directly support Sony Music’s strategic business priorities. Operating at the intersection of Product Design Engineering and Global Operations (PDEGO) and SME business teams, you’ll align cross-functional efforts to ensure timely, high-impact delivery. In this role, you’ll focus on the delivery of a scalable, reliable D2C ecommerce platform. You’ll also play a critical role in evolving the program management function within PDEGO to support the organization’s growth and operational excellence.

What you'll do:

• Lead global program rollouts of a D2C ecommerce platform involving multi-territory coordination
• Manage weekly rituals and processes, including progress reporting, handoff tracking, and operational order, to drive the strategic rollout forward
• Lead and manage complex programs or large projects throughout the product lifecycle, driving alignment with strategic business goals and maximizing team outcomes
• Drive cross-functional execution by sequencing dependencies and aligning scope, timelines, and priorities across PDE and business teams
• Shape program objectives and success criteria in partnership with PDE discipline leads and senior business stakeholders
• Establish and track program performance, proactively communicating progress, risks, blockers, and dependencies to stakeholders at all levels
• Orchestrate alignment between product development and business functions, including Finance, Legal, Marketing, and Label Management, to ensure smooth and successful Go-to-Market strategies and launches
• Anticipate organizational friction and support change management to ensure the successful adoption of new systems, processes, and workflows
• Organize and facilitate highly effective meetings for a wide range of audiences, including all company roadmap updates, cross-departmental updates, and meetings across your product area
• Lead program and org-level process improvements, partnering with discipline leads to scale practices that drive alignment, execution, and productivity across teams
• Help define the future of program management at Sony Music by partnering with the Director of Program Management and other PDE leaders to scale best practices, frameworks, and tooling
• Coach mid-level PgMs and peers, helping to raise the overall maturity of program management practices

Who you are:

We're seeking 7+ years of Program Management experience with the following strengths:

• You have proven success in managing multiple programs or large projects of varying scale and complexity, while working autonomously
• You bridge the gap between strategic priorities and team-level execution, helping teams focus on what matters most
• You bring a strong understanding of software development lifecycle (SDLC) and product management processes, enabling you to partner effectively with leads from discovery through launch
• You have deep first-hand understanding of Agile practices and have the ability to choose the right methodology (Scrum, Kanban, Lean, etc) for the right purpose
• You use tools like JIRA, Notion, Confluence, and Slack to promote transparency, drive alignment, and seamless collaboration across teams
• You are skilled at influencing outcomes without relying on direct authority
• You communicate clearly and confidently with diverse stakeholders, tailoring your approach to technical and non-technical audiences alike
• You thrive in ambiguity, applying strategic thinking and a sense of urgency to bring clarity and momentum to complex challenges
• You champion teams creating quality products and focus teams on delivering measurable value to users, whether internal stakeholders or external clients
• You create the conditions for teams to self-organize and succeed, focusing on removing obstacles and enabling accountability
• You value relationships and camaraderie, and you bring people together across functions to make complex work feel connected and purposeful

Bonus Points For

• Experience in the music industry and/or strong passion for music
• Familiarity or previous experience with ecommerce systems, including Shopify, ERPs, financial reporting, and supply chain systems
• Experience leading global program rollouts involving multi-territory coordination
• Experience working as a scrum master, product manager and/or engineer
• Exposure to scaled agile frameworks, such as SAFe, LeSS, or Scrum@Scale
• Jira Administration experience
• B2B or B2B2C experience

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.