Senior Revenue & Client Operations Manager - NeuroNav
$110k - $120k USD
Location: Remote
Reports To: Executive Leadership
Can you keep a complex services organization running flawlessly behind the scenes — ensuring revenue data is accurate, systems flow seamlessly, support teams hum efficiently, and no client falls through the cracks?
We’re seeking a Senior Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle — from Sales to Client Services to Finance. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance.
At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives.
You will inherit a strong systems foundation. Your role is to optimize, strengthen, and scale it while leading targeted enhancements that improve automation, reporting, and lifecycle clarity.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve helped hundreds of families enroll in California’s Self-Determination Program — and we’re scaling rapidly.
We aim to be a flawless tech-enabled services company — operationally rigorous, deeply compassionate, and systemically reliable.
Responsibilities Include
Revenue Systems Ownership & Optimization
Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
Manage integrations (Fathom, SMS, time tracking, etc.)
Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
Maintain customer lifecycle documentation and diagrams
Lead scoped system enhancements (time tracking, invoicing improvements)
Build and maintain dashboards that support leadership decision-making
You will live in the system — rolling up your sleeves while maintaining broad oversight.
Revenue Integrity & Finance Reconciliation
Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
Ensure invoicing, order forms, and subscription data are accurate
Validate reporting accuracy across dashboards
Maintain audit-ready data hygiene
Revenue accuracy is a non-negotiable KPI.
Client Support Operations Management
Manage the Client Support Team (FMS requests and provider searches)
Monitor ticket volume, fulfillment rates, and turnaround times
Ensure SLAs and workflow discipline
Identify trends and operational improvements
Your goal: keep the back-office machine humming.
Reporting & Executive Visibility
Maintain lifecycle, revenue, and support dashboards
Track key metrics across Sales, Client Services, and Support
Provide clear executive reporting
Ensure data integrity across systems
You will be trusted to provide clarity — not just data.
Training & Cross-Functional Enablement
Train teams on HubSpot workflows and operational tools
Onboard new hires into system processes
Support non-technical team members in mastering tools
Maintain documentation and process guides
What You’ll Bring
5–7+ years in revenue operations, CRM administration, or client operations
4+ years of hands-on HubSpot administration
Experience reconciling CRM data with finance systems (e.g., QuickBooks)
Experience overseeing a support or ticket-based operations team
Strong experience managing integrations and dashboards
Exceptional attention to detail and operational discipline
Clear communicator and patient trainer
Comfortable working in a fast-paced, remote environment
What Success Looks Like
Revenue numbers reconcile consistently
HubSpot workflows run reliably
Ticket SLAs are met
Sales and Client Services trust the system
Executive dashboards are accurate
System improvements are adopted successfully
Compensation & Benefits
Salary Range: $110K – $120K
Bonus: 10% annual performance bonus
Benefits include:
Remote-first flexibility
Health, vision, and dental insurance
401(k)
14 PTO days + 7 sick/flex days
Annual company retreat
Professional development