Senior Support Engineer

Your Opportunity 

We’re looking for a Senior Support Engineer to join our Core Services domain. 

In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.  

You’ll also make an impact by:  

• Leading the operational lifecycle, including complex incident, change, and problem management. Leading efforts in mentoring engineers and ensuring high-quality operational delivery. 

• Proactively monitoring and optimising system performance, swiftly responding to incidents, leading root cause analyses, and implementing long-term solutions to prevent recurrence. Continuously striving to minimise service disruption and maximise uptime. 

• Assisting with deployments of applications into non‑production environments and providing hands‑on support to development and test engineers.

• Providing 24 x 7 rostered on-call support where required by management.

• Delivering advanced expertise and strategic input into operational design, process optimisation, and best practices. Driving efforts to enhance operational scalability, long-term stability, and overall efficiency.

• Ensuring appropriate user access and service requests are actioned to agreed standards, while identifying opportunities to streamline processes and improve service levels. 

• Maintaining and improving operational documentation, including configuration details, processes, and best practices. Promoting a culture of continuous improvement and knowledge sharing within the team.

• Contributing to the organisation’s mission of delivering resilient, high-performing technology services to its customers, while actively embracing the DevOps philosophy of continuous improvement, agility, and innovation. 

Qualifications

What you’ll bring 

To succeed in this role, you’ll have:  

• 5 years of experience as a Support Engineer or in a similar role 

• Experience operating within the ITIL framework 

• Experience in scripting languages such as Bash, PowerShell, or Python for automating support tasks. 

• Experience in delivering L2/L3 production support for IBM Sterling B2B applications, collaborating with customers to analyse incidents, gather requirements, and resolve production issues. Maintain technical and mapping documentation while performing code fixes, reviews, and defect remediation to ensure platform stability. 

• Experience with File Transfer protocols  

• Solid understanding of databases (SQL, NoSQL) and ability to write queries 

• Experience with AWS Cloud, CI/CD tool GitHub, monitoring tools as Splunk, BMC Helix 

• Experience with streaming applications (Confluence, Kafka and Databricks) 

• Experience using Control‑M to schedule, monitor, and support batch jobs across non‑production environments. 

Additional Information

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Work in a hybrid model that supports your lifestyle and goals 

• We celebrate success: Our IGNITE program recognises individual and team achievements. 

• Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.’ 

Join us and reimagine the future 

If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

For further information about this role please contact Careers@cuscal.com.au  

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.