Bilingual Operations Support Associate (U.S. Market)
Are you a high-energy professional with a "strong tenure" supporting U.S. companies? MyOutDesk (MOD) is looking for a Bilingual Operations Support Associate to join our founding team in Lima. This role is designed for individuals who have spent 3+ consecutive years mastering the complexities of the North American market and thrive in high-productivity environments.
In this position, you will act as a critical extension of our clients' businesses, managing a high volume of leads and complex task queues with precision. Whether you are navigating Real Estate transactions, Insurance claims, or Healthcare coordination, your ability to multitask and maintain a neutral English accent will be the key to your success. We offer a stable, high-tech workspace where your experience in managing "high-intent" leads and fast-paced workflows is highly valued.
Responsibilities
- High-Volume Lead Management: Proactively qualify and manage a robust funnel of inbound/outbound leads with high accuracy.
- Multidisciplinary Support: Execute specialized tasks across diverse industries including Real Estate, Insurance, and Healthcare.
- Task Prioritization: Manage complex calendars, high-priority emails, and administrative task queues effectively.
- CRM Mastery: Optimize and maintain digital systems like HubSpot or Salesforce with proactive follow-up tracking.
- Bilingual Communication: Manage professional client correspondence and documentation in flawless English and Spanish.
- Project Collaboration: Work as a true extension of U.S. teams, ensuring all follow-up items and deliverables are met.
- Operational Accountability: Adhere to MOD's strict standards for punctuality, attendance, and professional reporting.
Requirements
- English Fluency: Advanced level (C1-C2) with a neutral accent for professional U.S. communication.
- Education: Bachelor’s or Master's degree from a 4-year university.
- Experience: 3+ consecutive years of experience in business support or customer service roles for U.S./international companies.
- Industry Experience: Demonstrated history working within the Real Estate, Insurance, or Healthcare sectors.
- Schedule: Full-time (40–48 hours/week) aligned with U.S. business hours (EST/PST).
- Tech-Savvy: Advanced proficiency in Zoom, Slack, Google Workspace, and AI productivity tools.
- On-site Readiness: Ability to work from the Lima headquarters in San Isidro as required.
Benefits
- Financial Stability: Competitive salary with an indefinite employment contract from day one + all legal benefits.
- Health First: Comprehensive private health coverage (EPS included).
- Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
- World-Class Training: Specialized training in software and AI-enhanced productivity tools.
- US-Based Exposure: Direct experience within the U.S. business ecosystem.
Important: Please make sure to upload your resume in English.
Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!